Saikumar Siddani

Graduate with a bachelor's degree in Hotel Management and international experience, I am eager to leverage my academic knowledge and practical skills to effectively contribute to the office clerk position. I am dedicated to enhancing customer satisfaction and committed to helping the organization achieve its goals while taking on additional responsibilities.

Duty Manager at Ellaa Hotel (2025-08 – Present)

• Ensuring high standards of customer service are met and personally handling escalated customer complaints and issues to ensure satisfaction
• Monitoring general operations to ensure efficiency and adherence to company standards
• Managing employee schedules and shift assignments
• Be flexible in assisting around the Hotel in response to business and guest needs
• Monitor budgets and revenue, and assist with budget creation

Front Office Executive at Sunray Village Resort (2024-06 – 2025-08)

• Greeting clients and creating a positive office atmosphere
• Organizing and maintaining files and records and updating them when necessary
• Reporting to management and assisting with administrative task
• Scheduling and confirming appointments, meetings and events for upcoming
• Performing an inventory of office supplies and order of needs
• Preparing outgoing mail by securing parcels, drafting correspondence, etc.
• Providing excellent customer service and support to all clients and employees

Front Office Team Leader at Sunray Village Resort (2022-10 – 2024-06)

• Drove sales and maximize revenue by up-selling rooms and amenities
• Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services
• Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees
• Processed check-ins and check-outs, created reservations and processed special requests
• Resolved customer problems and complaints
• Trained new staff members in customer service techniques and hotel operations

Senior Guest Service Associate at Radission Blu Hotel (2021-11 – 2022-10)

• Ensure a unique, memorable and emotional customer experience
• Run night audit final after ensuring all revenues are in balance nightly
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Check Guest in/out of rooms make reservations
• Answer phone calls to Handle different payment methods Customer Service OPERA system
• Respond to medical emergencies, Bomb threats and security breaches following emergency response procedure

Guest Service Associate at Avasa Hotel (2020-12 – 2021-03)

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Resolve customer complaints or answer customers' questions regarding policies and procedures

Guest Service Associate at Pangkor Laut Resort (2017-10 – 2019-05)

• Keep records of room availability and guests accounts, manually or using computers
• Compute bills, collect payments, and make change for guests
• Transmit and receive messages, using telephones or telephone switchboards
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations

Night Auditor at Pangkor Laut Resort (2017-10 – 2019-05)

• Report to management regarding the finances of establishment
• Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts
• Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning
• Verify accuracy of billing data and revise any errors
• Operate typing, adding, calculating, or billing machines
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software

Internship Training at ITC Hotel (2016-07 – 2017-01)

• Perform or assist with cleaning duties as necessary
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Investigate complaints about service and equipment, and take corrective action
• Check and maintain equipment to ensure that it is in working order
• Analyse internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
• Monitor the facility to ensure that it remains safe, secure, and well-maintained

Bachelor in Hotel Management – Risali Institute of management (2018-08)

Intermediate – Narayana Junior College (2015-03)

Z.P.P.H School – Chinathaparru Secondary School (2013-03)