Sake Ram Kishore

Results-driven business development leader with 9+ years of experience, specializing in setting clear guidelines and achieving targeted goals for teams. Proven expertise in managing franchise sales, operations, and customer relations, consistently improving performance and service delivery. Skilled at driving revenue growth, optimizing operational efficiency, and reducing costs while enhancing customer satisfaction across multiple areas.

Senior Franchise Manager at Mr Golisoda (2024-10 – Present)

• Manage FICO leads, daily calling activities, lead qualification, and follow-ups.
• Monitor CRM updates, lead movement, conversion to meetings, and lead leakage.
• Generate qualified prospects and support the team in achieving conversion targets.
• Track business development performance and continuously improve the sales pipeline.
• Monitor daily operations, CRM processes, team productivity, and SLA compliance.
• Support tele-calling team by resolving operational issues and escalations.
• Identify manual processes and implement automation to improve efficiency and reduce TAT.
• Conduct training, support onboarding, prepare KPI reports, and drive continuous process improvement.
• Manage franchisee relationships, daily connects, complaints, tickets, and follow-ups.
• Ensure timely resolution of franchisee issues and maintain high satisfaction levels.
• Monitor pending tickets, escalations, commitments, and franchise retention health.
• Coordinate with internal teams to resolve franchisee requirements within defined TAT.

Franchise Growth Manager at Savart Investment Advisory (2022-05 – 2024-09)

Spearheaded successful franchise business expansion, driving revenue growth and market penetration across multiple regions along with strategic alliances.

• Implemented strategic market analysis to identify lucrative opportunities for new franchise locations.
• Established robust franchisee training programs, ensuring brand consistency and excellence in customer service.
• Expertly developed and executed channel management strategies to optimize sales and distribution networks.
• Demonstrated ability to foster strong partner relationships and drive revenue growth.

Territory Sales Manager at Rupeek Fintech Pvt Ltd. (2021-01 – 2022-05)

• End to End ownership of the sales for a cluster, Hire, Monitor and manage a team for sales manager, owning and delivering target for various channels. track performance of sales manager visit our channel partner, training, and mentoring team member on regular basis.
• Owning and delivering targets for key operating metrics- Efficiency, Productivity & fulfilment
• Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence.
• Single point of contact between the ground operations team and the central team & coordinate with multiple stakeholders to solve real-time escalations on ground.
• Transaction audits with detailed performance measurement and providing feedback for improvement to team members.

Business Development Manager at JABM OneSource Pvt Ltd. (2020-05 – 2021-01)

• Building Sales Funnel - (Generating Leads)
• Product Demo - The BDM should be well versed with the entire product suit to conduct a face-to-face demo session.
• Follow up and Relationship Building
• Contract signing & Payment Confirmation
• Follow up with accounts manager.

Assistant Manager at Vodafone (2015-04 – 2019-02)

• Ensure profitability by trying and reducing Operating Expenses, and generating more Sales (thru Activities, Promotions etc.) to achieve a healthy ROI.
• Identifying short term & long-term growth opportunities for channel management.
• Ensuring satisfaction of key stake holders (partners, employees & customers)
• Responsible for Recruiting, Training and Retaining / MIS / Cashier/ Sales Executives.
• Coach employee to maximize customer service, revenue generation & daily task.
• Achieve weekly, monthly and annual sales goals.
• Maintain visual merchandise display arrangement.

Store Manager at Spice Retail Ltd. (2013-08 – 2015-04)

• Handling a store of 2800 Sqft.
• Responsible for planning and coordinating store operations.
• Handling corporate orders and maintaining good customer relationship
• Ensuring 100% are implemented at the store.
• Managing sales team of 6 people and monitoring their performance relating to sales and targets.
• Ensure the quality of customer service.
• Overseeing the pricing and inventory control.
• Responsible for security and cleanliness of the stores.

MBA in Marketing – Alliance University (2011 – 2013)

BBA in Marketing – ICFAI University (2007 – 2010)