Sakshi Shekhar

MBA (HR) graduate with over 8 years of professional experience, including 5+ years at Amazon Development Centre Pvt. Ltd. supporting the North America Retail Marketplace. Experienced in high-volume customer support, SLA compliance, case resolution, documentation, and cross-functional coordination. Strong communication and problem-solving skills with a keen interest in transitioning into HR Operations and HR Executive roles.

Customer Support Associate – North America Retail Marketplace - Amazon Development Centre Pvt. Ltd.

(2019-04 - 2024-09)

• Provided customer support for North America retail marketplace operations
• Resolved customer queries related to orders, refunds, returns, payments, and account issues
• Handled high-volume cases while maintaining SLA and quality benchmarks
• Ensured compliance with Amazon policies and operational guidelines
• Documented case details accurately for audit and reporting purposes
• Coordinated with internal teams to resolve escalations effectively
• Maintained customer satisfaction through timely and professional communication

Administrative & HR Support - Amrapali English Sr. Sec. School

(2016-09 - 2019-03)

• Assisted in administrative coordination and staff communication
• Maintained employee records and documentation
• Supported attendance tracking and internal reporting
• Coordinated between management and teaching staff

Customer Support Executive - Just Dial Ltd.

(2015-07 - 2016-01)

• Managed customer queries and database records
• Provided telephonic and email-based support
• Maintained service documentation and reporting

MBA - Human Resource - Amity University

M.A. (Hons.) - Political Science - IGNOU, Noida

B.A. (Hons.) - Political Science - Delhi University