Sal Kumar

Experienced administrative assistant with over 2 years of professional experience quickly and eectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. As well as having 3 years’ experience in trading and marketing

• Leading and mentoring the technical support team, performing scheduling sta reviews communicating and adhering to new procedures, policies and goals • Mentoring queues and assisting with daily goals and conducting quality control to reduce error to improve procedures • Establishing, recommending and implementing policies to ensure quality, timely and ecient design to customer-oriented service

• Resolving customer queries, recommending solutions and guiding product users through features and functionalities
• Resolving customer complaints brought to next level of support. • Follow up with customer to ensure service quality
• Ensuring timely and accurate information was provided to Users in a professional manner. Responded to inquiries through phone, mail, and email contact with Users.
• Maintaining daily reports of work log to team and Mentored and trained new representatives

. • Assisting all end users for all technical support (VPN Connectivity, Maintaining CISCO IP Phone, Network, software, hardware

Bachelor of Business Administration MG university, Tamilnadu Distance Education

Diploma in Electronics Engineering Technical Education of Kerala AKNM Polytechnic Collage, Malappuram, Kerala.

Higher Secondary education in Science Kerala Board of Higher Secondary Education G.R.F.T.V H.S. S Tanur, Malappuram, Kerala.

Elementary Education Kerala State Education Board PES Parappanagadi, Malappuram, Kerala.

Course and Certication •

Cisco Certied Network Associate (CCNA), • Hardware - A+. • Networking - N+. • Desktop operating system (Microsoft windows 7) • Server operating system (Microsoft windows server 2008,2012 r2

forex trade