WORK EXPERIENCE
WIPRO LIMITED – Pune | Assistant Manager | Nov 2022 – Present (4 Years)
KRA (Key Result Areas) – What I am responsible for:
- Team Management Lead & supervise team of 25 members
- Operations Management Manage 500+ weekly equipment installations
- Project Management End-to-end client migration (POT lines to IP) – Design to Turn-up
- Client Coordination US client requirement gathering, updates & relationship management
- Training & Development Create training docs & deliver programs for new hires
- Process Improvement Identify bottlenecks & implement workflow optimization
- Daily Operations Conducted daily huddles for alignment, motivation & issue resolution
- Tools Management Use Salesforce, ServiceNow, Jira, ATTCOM, Excel for tracking Key Achievements:
- Reduced cycle time from 30 to 15 days (50% improvement)
- Executed 500+ client migrations with 100% success rate
- Trained 100+ team members including US resources across 20 batches
- Created training documentation adopted organization-wide
- Received RNR award for process improvements
- Earned special appreciation from US clients
CONCENTRIX PVT LTD – Pune | Technical Advisor | Nov 2019 – Nov 2022 (3 Years)
- Technical Sales Advisor for Dell products to US customers
- Provided hardware/software recommendations & exceeded sales targets
- Resolved pre/post-sales queries
- Achievement: Top performer in sales conversion
BANCTEC INDIA PVT LTD – Pune | International Call Center Rep | July 2018 – Nov 2019 (1.5 Years)
- Handled US collections for healthcare billing
- Collected ER room bills for US physicians
- Used Excel for data management & reporting
