Prasad Vagmare

Desktop & Network Support Engineer with 3+ years of hardware support experience, 1+ year in network support, and 2 years of team leadership in desktop support operations. Skilled in troubleshooting hardware, managing networks, and leading support teams to deliver efficient IT services.

Hardware Support Engineer - Prime Computers - Hindustan Aeronautics Limited(HAL), Balanagar

(2020-07 - 2023-01)

Worked For Prime Computers for 3 years Which is deployed in Hindustan Aeronautics Limited(HAL), Balanagar, as Desktop Support Engineer

• Maintain computer peripheral devices like printers, Scanners and resolve associated problems
• Hardware Repairs, Upgrades and Account Administration
• Configuration and test of software, maintenance of hardware and peripheral devices
• Configuring Microsoft outlook, thunderbird, Backup and Repair
• Maintaining VC through software and hardware based such as ms teams ,cisco webex applications
• Keeping an Inventory of Hardware & Software Assests
• Replaced RAM, HDD/SSD, motherboard- Installed OS and drivers
• Provided field and onsite support

Network Support Engineer - Bharat Electronics Limited (BEL) - Nacharam

(2022-11 - 2023-08)

Worked as Network Engineer at Bharat Electronics Limited (BEL),Nacharam, For Zenpaq Computers and Peripherals. Project Completed.

• Diagnosed & Resolved Network Connectivity Issues
• Assisted With Configuring & Troubleshooting Routers, Switches & Firewall
• Provided First-Line Support For DHCP,DNS,VLANS
• Troubleshooting IP Phone's, Network connectivity like Cabling, Punching, Network Printers
• Maintaining of Fortinet 100e firewall & Installation and maintenance of polycomvc & cisco VC`S
• Managed routers and switches
• Troubleshot DNS, DHCP, IP issues
• Coordinated with ISPs

Team Lead – Desktop Support - Bharat Heavy Electronics Limited (BHEL)

(2023-08 - 2025-07)

Led a team of desktop support engineers at Bharat Heavy Electronics Limited (BHEL) for Zenpaq Computers and Peripherals

• Provided First-line Technical support for 1400 end users, Resolving 85% of issues on First Quarter Through Ticketing System
• Assisted Users with Microsoft office 2016 Applications, Email Configuration and Remote access
• Managed daily IT operations and SLA compliance
• Handled escalation issues and team coordination
• Maintained reports and asset tracking

Field Support Engineer - Team Computers

(2025-07 - 2026-04)

Provided onsite hardware and network support

• Installed network devices, Firewall and cabling
• Provided onsite support for desktop, laptop, and network-related issues
• Installed, configured, and troubleshot Windows systems and applications
• Diagnosed and resolved hardware issues (RAM, HDD/SSD, motherboard, peripherals)
• Installed and configured routers, switches, and Wi-Fi access points
• Handled network issues such as IP conflicts, DNS, and connectivity problems
• Performed LAN cabling, patching, and basic rack setup
• Supported printers, scanners, and other IT devices at client locations
• Coordinated with remote teams/Vendors and ISPs for issue resolution

Diploma - Hardware and Networking - Jetking (2019)

Intermediate - Sri Gayatri Junior College (2014)

SSC - Sri Nagarjuna Vidhyalaya High School (2012)