Samir Hashmi

Back office and MIS professional with 5 years of experience in process support, document validation, vendor coordination, and CRM based reporting. At Teleperformance, supported the Asian Paints Dealer Loyalty Program end to end, from scheme allocation to delivery and dispatch, validating POD, ACK and KYC documents, and maintaining records in CRM and FileNet.

At Kartavya

Healtheon, coordinated daily operations for 100+ field teams running medical camps across India, tracking expenses and performance through Excel reports. Currently working as a CRM Executive at Podar Education, managing Zoho CRM, parent communication, and weekly MIS reporting. Comfortable owning a process start to finish, and known for keeping documentation accurate and vendors, clients and internal teams on the same page.

CRM Executive - Podar Education

(2025-10)

• Acted as the main point of contact for parents regarding child admissions, handling communication and resolving their queries and concerns
• Coordinated with centers across Pan India on admission follow ups and updates, keeping everyone aligned on status and next steps
• Used Zoho CRM and Meta Lead Automation data to build weekly MIS reports and trackers for senior leadership
• Received creative content (reels and videos) from the graphics team and handled posting across all center social media accounts on Facebook, Instagram and WhatsApp, coordinating with local influencers for shoots and managing Meta Ads boosting to improve reach
• Guided parents and prospects to the right school locations while building strong relationships
• Supported Pan India hiring by posting openings, managing candidate calls and emails, and coordinating interviews with HR

Project Coordinator - Kartavya Healtheon Pvt. Ltd

(2024-04 - 2025-04)

• Took ownership of execution and oversight of team performance as a Project Coordinator, coordinating daily operations with 100+ field teams across India for medical camps and on ground initiatives
• Kept communication smooth between office and field teams, resolving their queries on a daily basis
• Coordinated with Regional Managers to track and verify their monthly expenses, making sure budgets stayed on track, and shared day to day trackers and performance updates with management
• Worked closely with the supply chain team to ensure materials and equipment reached field locations on time.
• Maintained detailed Excel reports to track field activities, attendance and performance
• Supported the HR team with new employee onboarding, including collecting and verifying joining documents such as ID proofs, educational certificates and experience letters, and coordinated with IT for employee ID and official email ID creation

Back Office MIS Executive - Teleperformance | Asian Paints Dealer Loyalty Program

(2019-03 - 2020-03)

• Supported the Asian Paints Dealer Loyalty Program by coordinating the back office fulfilment process for dealer scheme rewards across Pan India
• Validated POD, ACK and KYC documents and checked delivery records for accuracy and completeness
• Tracked dealer wise and vendor wise delivery and dispatch status and followed up on pending cases
• Coordinated with multiple vendors, regional teams and clients through email, calls and regular status meetings.
• Maintained process records and documents in the Asian Paints CRM, FileNet and OneDrive
• Prepared daily, weekly and monthly MIS reports and trackers covering operational and fulfilment status
• Handled vendor and dealer queries investigated missing or pending delivery cases and coordinated resolution
• Supported SLA and timeline tracking to keep fulfilment activities on schedule

Back Office MIS Executive - Teleperformance | Asian Paints Dealer Loyalty Program

(2021-06 - 2023-09)

• Supported the Asian Paints Dealer Loyalty Program by coordinating the back office fulfilment process for dealer scheme rewards across Pan India
• Validated POD, ACK and KYC documents and checked delivery records for accuracy and completeness
• Tracked dealer wise and vendor wise delivery and dispatch status and followed up on pending cases
• Coordinated with multiple vendors, regional teams and clients through email, calls and regular status meetings.
• Maintained process records and documents in the Asian Paints CRM, FileNet and OneDrive
• Prepared daily, weekly and monthly MIS reports and trackers covering operational and fulfilment status
• Handled vendor and dealer queries investigated missing or pending delivery cases and coordinated resolution
• Supported SLA and timeline tracking to keep fulfilment activities on schedule

SSC - Science - S.G. Ram T. Devi I.C., KNP AHB Board (2015)

HSC - Science - R.D. Bhatt S.I.C, KNP AHB Board (2017)