Sampritha Poojari

Results-driven banking and compliance professional with over 4.9 years of experience in customer onboarding, KYC verification, due diligence, regulatory compliance, documentation review, and banking operations. Demonstrated expertise in customer identification and verification, customer due diligence (CDD), customer risk assessment, account opening, documentation validation, and compliance record management. Well versed in AML/KYC regulations and committed to ensuring adherence to internal policies and regulatory standards throughout the customer lifecycle.

Proven ability to maintain data accuracy, support compliance initiatives, and deliver operational excellence while providing a seamless customer onboarding experience.

Deputy Branch Manager – Operations - IDFC FIRST BANK

(2026-03)

• Supervised daily branch operations and ensured efficient, accurate, and complaint service delivery.
• Managed and mentored the operations team to achieve service excellence and operational performance targets.
• Ensured adherence to KYC, EDD, AML, RBI regulations and internal banking policies.
• Supervised cash operations, transactions processing, account maintenance and documentation with focus on accuracy and compliance.
• Resolved customer escalations, optimized operational processes, and contributed to improve branch performance and customer satisfaction.
• Managed Forex, Inward remittance and outward remittance transactions in compliance with RBI and FEMA regulations.

Service Delivery Manager (SDM) - IndusInd Bank

(2023-08 - 2026-02)

• Managed daily banking operations to ensure efficient service delivery and compliance with internal policies.
• Processed customer request and resolved service related queries within defined timelines.
• Reviewed and validated customer documents and ensured compliance with KYC AML and regulatory requirements.
• Maintained accurate operational records and ensured adherence to bank policies and procedures.
• Monitored operational processes and identified opportunities to improve accuracy, efficiency and service quality.

Teller - ICICI Bank

(2021-09 - 2023-08)

• Processed cash deposits, withdrawals, fund transfers, and routine banking transactions with a high level of accuracy and efficiency.
• Assisted customers with account related services and resolved transaction inquiries professionally.
• Maintained accurate cash balance and ensured proper recording of daily transactions.
• Compiled with bank policies, operational procedures and AML/KYC regulatory standards.

BSC - Mangalore University

PUC - Dept of Pre-University education

SSLC - St. Joseph