Samrat Majumder

IT Support Engineer with 6 years of experience in Desktop Support, Microsoft 365 support, Microsoft Entra ID administration, Exchange Online support, IT asset management, and end-user troubleshooting. Experienced in managing user accounts, password resets, group administration, Microsoft 365 license assignments, and supporting approximately 200 users. Skilled in Windows administration, hardware and software troubleshooting, network support, ITSM ticket handling, and Microsoft 365 operations.

IT Support Engineer at Computer Exchange Private Limited (2020-03 – Present)

• Provide IT support for desktops, laptops, printers, software applications, Windows 10/11, and network-related issues.
• Manage Microsoft Entra ID user accounts, password resets, group memberships, and Microsoft 365 license assignments.
• Supported Microsoft 365 services for approximately 200 users across the organization, including user provisioning, license management, and Exchange Online support ensuring smooth onboarding and day-to-day operations.
• Provide Exchange Online support including mailbox creation, shared mailbox management, distribution list administration, and mailbox access requests.
• Support Microsoft Teams, OneDrive, and SharePoint Online users and troubleshoot access-related issues.
• Configure and troubleshoot routers, access points, LAN, and Wi-Fi connectivity issues.
• Manage and track over 200 IT assets including desktops, laptops, peripherals, and accessories.
• Resolve an average of 8–10 user incidents and service requests daily through an internal ITSM ticketing platform.
• Deliver end-user guidance and training on Microsoft 365 applications and remote support tools.
• Maintain documentation for user onboarding, asset allocation, software deployment, and IT support processes.

Bachelor of Commerce in Commerce – University of Calcutta