Samrat Mitra

Recovery: Secures overdue payments through calls and field visits. Negotiation: Sets up manageable repayment schedules with debtors. Compliance: strictly follows legal and RBI collection protocols.

Recovery Officer - DRA FUSION FINANCIER

(2023-02-02 - 2023-10-31)

• Recovery: Secures overdue payments through calls and field visits.
• Negotiation: Sets up manageable repayment schedules with debtors.
• Compliance: strictly follows legal and RBI collection protocols.
• Documentation: Logs all interactions and updates payment statuses.
• Resolution: Resolves payment disputes and manages high-pressure interactions.

CUSTOMER SUPPORT EXECUTIVE - RELIANCE PPM SERVICES Ltd

(2023-11-04 - 2024-05-06)

• Solve Problems: Troubleshoot and fix customer issues quickly.
• Answer Queries: Provide clear info on products or policies.
• Manage Channels: Handle calls.
• Document Cases: Log interactions and feedback for the team.
• Ensure Satisfaction: Turn frustrated users into happy customers.

Customer support - Teleperformance pvt. Ltd

(2024-08-05 - 2026-03-29)

• Order Management: Assisting users with order placement, live tracking, and delivery status updates.
• Returns & Refunds: Processing requests for item returns, replacements, and tracking refund status to ensure timely closure.
• Query Resolution: Handling inbound calls to answer product, pricing, and policy questions.
• Technical Troubleshooting: Helping users with account issues, payment failures.
• Escalation Handling: Routing complex complaints to specialized teams or the Grievance Officer for final resolution.

SECONDARY - W.B.B.S.E (2016 - 2016)

HIGHER SECONDARY - W.B.C.H.S.E (2018 - 2018)

B.COM GRADUATE - Commerce - UNIVERSITY OF BURDWAN (2021 - 2021)