Sanabasappa Sk

Branch Manager with 13 years of progressive experience in microfinance and branch operations, currently with CreditAccess Grameen Limited. Experienced in branch business growth, loan disbursement, collections/recovery, team supervision, customer relationship management, portfolio monitoring, compliance, cash/operational controls and achievement of business targets. Seeking a Branch Manager / Branch Head / Cluster-level opportunity in NBFC, Microfinance or Small Finance Bank.

Branch Manager – Anagodu Branch, Karnataka at CreditAccess Grameen Limited (CAGL) (2013-11 – Present)

• Managing day-to-day branch operations with responsibility for business performance, portfolio quality and service delivery.
• Leading branch staff and monitoring individual/team targets for disbursement, collection and customer acquisition.
• Managing group lending operations, Kendra activities, loan disbursement, repayment collections and recovery follow-up.
• Monitoring branch portfolio, overdue/recovery performance and taking timely corrective actions.
• Coordinating field operations and ensuring adherence to company policies, process controls and compliance requirements.
• Handling branch-level operational systems and reports including T24, Maitri, Amoga and BRP Portal.
• Coordinating with Area/Regional teams on branch performance, approvals, operational issues and business initiatives.
• Supporting customer/member service, grievance resolution and retention through timely follow-up.
• Driving branch-level campaigns, cross-selling opportunities and new customer/member acquisition.

PUC / Pre-University Course