Sanal Jose
Results-oriented vendor management specialist with a strong background in operational strategy
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About
Results-oriented vendor management specialist with a strong background in operational strategy. Focused on enhancing service quality and ensuring SLA compliance. Skilled in performance monitoring and conflict resolution, fostering relationships that elevate customer satisfaction and team productivity.
Experience
Manager, Partner Relations - DeliverHealth Solutions India Pvt Ltd - Bangalore
(2020-03)
- Managed 38 US customers alongside 4 business partners, achieving SLA compliance through proactive oversight.
- Led daily operations and strategic planning for partner management.
- Performed regular performance reviews and advised partners on operational improvements to enhance service quality.
- Acted as primary contact for 22 US customers, managing relationships and providing effective service delivery.
- Enhanced team productivity through mentoring and structured goal setting.
- Implemented business strategies to maintain competitiveness and efficiency.
Vendor Manager - Nuance Transcription Services - Bangalore
(2018-08 - 2020-03)
- Managed vendor performance, ensuring achievement of financial and operational targets.
- Cultivated and nurtured strong vendor and partner relationships to enhance collaboration.
- Resolved conflicts effectively, leading to improved customer satisfaction.
- Organized corporate events and ensured seamless administrative operations.
Operations Manager - Nuance Transcription Services - Bangalore
(2014-10 - 2018-03)
- Led a team of 35 Medical Language Specialists and Quality Controllers.
- Ensured SLA compliance while enhancing team performance.
- Realigned resources and schedules to adapt to changing operational priorities.
- Acted as liaison between top management and operational teams to facilitate communication.
Team Lead - Vidal Healthcare Services Pvt Ltd - Bangalore
(2013-07 - 2014-09)
- Supervised tele-calling teams, enhancing client interactions and satisfaction.
- Managed billing and invoicing processes with diagnostic centers to maintain accuracy and timely payments.
- Coordinated healthcare activities and appointments at client sites to ensure seamless service delivery.
Team Lead - Transcend MT Services Pvt Ltd - Bangalore
(2011-08 - 2013-07)
- Trained and mentored new team members, improving onboarding process and team cohesion.
- Developed daily and monthly output plans to align operations with service goals and enhance workflow.
- Managed shift schedules to meet production targets and optimize workforce allocation.
Team Lead - Heartland Information & Consultancy Services Pvt Ltd - Bangalore
(2010-03 - 2011-08)
- Led team of 60+ staff to streamline operational functions.
- Prepared and analyzed operational data to inform decision-making.
- Utilized various software platforms to enhance workflow efficiency.
Education
MBA - Annamalai University (2010-01 - 2010-01)
BBA - Annamalai University (2005-01 - 2005-01)
Pre-Degree - St Joseph College, Moolamattam (2000-01 - 2000-01)
Matriculation - Jai Rani EMHS, Thodupuzha, Kerala (1998-01 - 1998-01)
