Sanjay Dusad
Seeking Managerial assignments in Banking Operations / Operational Risk Management / Process Improvements with a growth oriented organization in the Banking / Financial Sector
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About
Experienced banking professional with 24+ years of expertise in banking operations, customer service management, and operational risk management. Proven track record in process improvements, team management, and service delivery optimization across leading financial institutions.
Experience
Universal Banker in Liabilities Operations Department - Standard Chartered Bank - Area Operations-North
(2024-02)
Area Operations-North provides operational support to various units within consumer banking. Prime object on one hand is to provide cost effective, error free and value added processing support for various products that Consumer offer and adhere to, on the other hand, controls in terms of laid down procedures/group guidelines/regulations ensuring risks, if any are mitigated. The on-going effort is to add quality / value to the overall service.
- Handling customer deposits, withdrawals, and payments
- Handling RTGS, NEFT, Fund Transfer
- Handling Complaints/enquiries/instructions raised by internal customers viz. phone banking, branches and other department
- Demonstrated ability to gain customer trust and provide exceptional follow-up leading to increased repeat and referral business
- Output control- Checking of financial and non financial vouchers, reports and authorization thereof for the Area operations
- Accounting & Reconciliation of Schedules provided by Reserve Bank of India on People Soft General Ledger System, is the end result
- Responsible for general administration and backup for Service Delivery Manager
Assistant Manager - AU Small Finance Bank Ltd.
(2022-01 - 2024-02)
- Addressing the various service requests received from branches (FD-OD creation, Rd creation, Account closure etc.)
- Ensuring the efficiency of processing of work
- Solving various workplace problems from within
- Supervising the entire team in order to get the organization's operations running smoothly
- Making a point to attain certain goals that were fixed for the company
- Managing Branch Operations, Managing Branch Customer Service, Branch Banking, Retail Management, Cross Selling, Insurance & Investments, Quality Initiatives, Operational Risk Management, Operational Excellence, Internal Audits, Managing Administration
Customer Service Manager - Standard Chartered Bank
(2014-01 - 2022-01)
Bigger branch High end Cash inflow across India and more number of transactions is the catch.
- Worked as a Head Cashier and backup for Teller Service Manager
- Accountable for Managing Customer Service & Branch operations and authorizations on a daily basis
- Managing Branch Operations, Managing Branch Customer Service, Branch Banking, Retail Management, Cross Selling, Insurance & Investments, Quality Initiatives, Operational Risk Management, Operational Excellence, Internal Audits, Managing Administration
Senior officer - Standard Chartered Bank
(2004-01 - 2014-06)
Handled clearing process of the branch and other operations, Related to banking.
Executive - IDBI BANK LTD.
(2002-06 - 2003-12)
On payroll of Dhanlaxmi enterprises. Handled clearing process of the branch and other operations, Related to banking.
Executive - VIJAYA BANK
(1999-11 - 2002-05)
On payroll of Vidhi computers.
- Looking after the outward and inward clearing of the branch
- Assisting in the normal operations of the branch like opening the accounts, making Banker cheque and Demand Drafts
- Looking after front counter as a customer care & customer satisfaction executive to solve out the problems of customers and providing them with their requirements
Education
B.Com. - Commerce - University of Rajasthan (2001) Jaipur
Sr. Hr. Secondary (Arts) - Arts - Board of Secondary Education, Rajasthan (1997)
Secondary - Board of Secondary Education, Rajasthan (1995)
Diploma - Computer Application - CDAC Computers
