Sanket Shendge
APPLICATION SUPPORT / TECHNICAL SUPPORT ENGINEER
Talent
PuneMember since October 24, 2026
SQLJoinsSubqueriesGROUP BYHAVINGApplication Support (L1/L2)Incident ManagementLog AnalysisRoot Cause Analysis (RCA)SLA & Ticket PrioritizationJira / ServiceNow (workflow familiar)Windows / Basic LinuxMS Excel (VLOOKUP, Pivot Tables)Customer CommunicationEscalation ManagementMySQLPostgreSQLSELECTINNER/LEFT JOINbasic window functionsMS ExcelJiraServiceNowGitWindowsbasic Linux (cd, ls, grep, tail, cat)Incident LifecycleSLAL1/L2 SupportTicket Prioritization
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SQLJoinsSubqueriesGROUP BYHAVING
About
B.Tech (Information Technology) graduate with hands-on self-training in SQL, application troubleshooting, and IT support fundamentals. Familiar with writing SQL queries (Joins, Subqueries, Aggregations) to investigate data issues and support incident resolution. Strong analytical mindset, clear communication, and eagerness to learn ticketing systems and production support processes.
Seeking an Application Support / Technical Support role to apply troubleshooting skills and grow within an IT operations team.
Education
Bachelor of Technology in Information Technology – Shivaji University (2017-07 – 2021-09)
Skills
APPLICATION SUPPORT / TECHNICAL SUPPORT ENGINEER
