Santosh Lokapur

Software professional with 8+ years of experience in IT industry & around 5 years of shop floor industrial working experience. Specialized in Sales & Distribution and Supply Chain Management (SCM) processes in Consulting, Implementation, Upgrade, Support project on Infor M3 ERP 13.2/13.4 versions. Functional consultant handling the duties of Business requirement gathering, Solution delivery, Setup/Configuration, Testing, implementation, and post Go live- support.

Consulting experience for Sales and Distribution, purchase, Warehouse Management, Logistics, Fashion business verticals and Manufacturing domains. Experienced in supporting system integrations involving MEC, ION, APIs, EDI, and third-party applications by defining business requirements, preparing functional specifications, coordinating testing activities, and validating end-to-end business processes. Good understanding of sales processes like Sales order to Billing, Stock Transfer, intercompany sales, Third party sales, consignment sales.

Expertise in designing and developing strategy, project plans, test estimation, test cases writing and execution of test scripts. Support during UAT & Pre- Go Live activities, Post go live support and customer training. Currently serving as Team Lead and Solution Consultant for the Volvo Infor M3 landscape, leading functional support operations, service delivery, incident management, and business-critical enhancement initiatives.

Act as a key liaison between business stakeholders and delivery teams, driving requirement gathering, solution design, process improvements, and successful implementation of business and regulatory requirements. Experienced in leading cross-functional teams, managing change requests and project deliverables, mentoring team members, and ensuring high-quality support and solution delivery across global business operations.

Senior Infor M3 Solution Consultant / Team Lead - Tarang Software Technologies Pvt. Ltd. - Bangalore

(2022-01)

Played a key role in the successful Infor M3 13.4 Upgrade program, providing functional consulting, UAT support, go-live support, and stabilization activities to ensure uninterrupted business operations.

• Designed and executed integration test scenarios between Infor M3 and various business applications, validating master data and transactional flows related to Items, Suppliers, Purchase Agreements, Purchase Prices, and Procurement processes.
• Coordinated end-to-end testing and validation of business-critical documents, reports, and labels including Customer Orders, Delivery Notes, Package Labels, Address Labels, Picking Lists, and Warehouse documents.
• Performed integration and regression testing across M3, MEC, and third-party applications to ensure accurate inbound and outbound message processing and seamless business operations.
• Collaborated with project teams during data migration activities, validating master data, transactional data, and business process results to support successful cutover and deployment.
• Provided post-go-live support across multiple Volvo business units, ensuring timely resolution of critical incidents and maintaining operational stability.
• Managed user onboarding activities including Infor Smart Office installation, user authorization setup, role maintenance, and access management.
• Conducted knowledge transfer sessions and provided functional guidance to support teams, enabling effective incident management and issue resolution.
• Served as Team Lead and Scrum Master for the Movex support organization, driving sprint planning, workload prioritization, service delivery, and on-time completion of support and enhancement activities.
• Acted as the primary point of contact for business stakeholders, leading requirement discussions, evaluating enhancement requests, and delivering scalable Infor M3 solutions aligned with business objectives.
• Took ownership of high-priority incidents, change requests, and enhancement initiatives, coordinating with business users, technical teams, and external vendors to ensure successful delivery.
• Mentored team members, reviewed deliverables, and promoted knowledge-sharing practices to improve overall team effectiveness and service quality.
• Received two Spot Awards from Volvo Group in recognition of outstanding performance, ownership, leadership, and contributions to critical business initiatives.

Functional Consultant – Sales & Distribution - Harman Connected Services - Bangalore

(2019-03 - 2021-05)

Led the Sales & Outbound Logistics workstream for Infor M3 implementation and global rollout projects across multiple regions.

• Analysed new business unit requirements and sales process proposals, ensuring alignment with standard Infor M3 functionality and business objectives.
• Managed Fit-Gap activities by raising, tracking, and coordinating issue resolution through the Fit ticketing system for development, testing, and deployment.
• Configured and customized Sales & Distribution processes including Factory Sales, Export Sales, Deemed Exports, Stock Transfers, Scrap Sales, Consignment Sales, and Credit/Debit Notes.
• Prepared comprehensive functional specifications and collaborated with technical teams for custom developments and enhancements.
• Designed test scenarios, prepared test cases, and executed System Integration Testing (SIT) and User Acceptance Testing (UAT) for domestic and export sales operations.
• Performed end-to-end regression testing for Distribution Order processes, ensuring stability of existing business functions after system changes. Also involves Checking of EDI connectivity from factory to factory and output Document generation.
• Managed and resolved Fit-Gap issues raised during UAT by coordinating with business users and technical teams, ensuring successful testing and business sign-off.
• Proactively identified process gaps, system limitations, and improvement opportunities, recommending sustainable business and system solutions.
• Supported end-to-end Go-Live activities, Hypercare support, and post-production stabilization, ensuring seamless transition to production and user adoption.

Manufacturing Functional Consultant - Wipro Technologies - Bangalore

(2017-07 - 2019-03)

Provide primary support for Oracle's E1, Manufacturing, and Product Data Management Applications.

• Resolving Incidents raised by user on daily basis.
• Troubleshoot JDE Manufacturing issues and work with SMEs & Business to fix the root cause.
• Perform assigned tasks with minimal guidance, demonstrate basic business knowledge to resolve complex problems.
• Prepare documentation to support process, functional, and technical specifications. Work collaboratively with business, IT, and consultant teams to analyze requirements, propose and execute solutions.
• Work closely with business managers and users to understand their processes and procedures.
• Analyze and understand existing software and document the state of configuration.

BE - Mechanical