Santosh Pal

To build a successful career in IT Infrastructure and System Administration by applying my experience in Windows Server, Active Directory, Microsoft 365, endpoint support, networking and enterprise IT operations, while continuously developing my technical skills and contributing to reliable, secure and efficient IT services.

System

Administrator with 12+ years of experience in Active Directory, Microsoft 365, FortiGate Firewall, GoDaddy DNS, Windows Servers, Networking, and IT Support. Skilled in user administration, security, VPNs, server management, troubleshooting, backup, and infrastructure support.

System Administrator - Ndude Labs Pvt. Ltd.

(2025-12)

• Manage Windows Servers and Active Directory for an environment supporting 300+ users.
• Perform Active Directory user administration including account creation, modification, access control and group management.
• Administer Group Policy and support organizational access requirements.
• Administer Microsoft 365, including email troubleshooting and user access management.
• Configure and troubleshoot VPN connections and perform MFA resets.
• Maintain endpoint security compliance and manage incidents through ServiceDesk in line with SLA targets.
• Troubleshoot user, system, access, email, VPN and security-related issues.

Technical Support Engineer - Infinx Healthcare

(2024-05 - 2025-12)

• Managed Active Directory user accounts and administered Azure Virtual Desktop (AVD) sessions and profiles.
• Provided Office 365, VPN and SIP application support across the organization.
• Delivered L1 troubleshooting for Citrix and VMware virtualization environments.
• Supported Unified, MicroSIP and Pulse365 SIP configurations for business communications.
• Handled AD user creation, deletion and access management; configured VPN and performed MFA resets.
• Coordinated weekly shift scheduling for the support engineering team.

Sr. Hardware Support Engineer - Gebbs Healthcare

(2020-12 - 2024-05)

• Provided VIP/AVP-level user support and managed enterprise desktop environments, including escalated executive support.
• Performed Windows OS installation and imaging and supported antivirus and helpdesk operations.
• Managed IT asset inventory, vendor coordination and network support; tracked hardware issues through resolution.
• Administered Active Directory through ManageEngine, including domain computer additions and user/password management.
• Troubleshot hardware/software issues and supported Citrix/VMware L1 issues with the implementation team.
• Installed and configured Office 365, MS Outlook 2013/2016 and Tally Server.
• Configured and troubleshot Cisco AnyConnect VPN, softphones, Wi-Fi profiles and video conferencing systems.
• Installed digital certificates and tokens; managed Help Desk queues and engineer workload.

Desktop Support Engineer - Yardi Prabhu Group

(2014-01 - 2020-12)

• Deployed and upgraded Windows OS across the organization, including network-boot imaging.
• Provided printer, network, scanner and endpoint security support; installed Seqrite Antivirus.
• Installed and configured SAP and MS Outlook 2013/2016 and resolved mail configuration issues.
• Delivered remote support using VNC Viewer, Remote Desktop and TeamViewer.
• Maintained IT asset documentation and inventory records and coordinated with vendors on hardware issues.
• Applied Windows patches, maintained Tally Server installations and upgraded systems from Windows 7 to Windows 10.
• Administered basic Active Directory services and troubleshot hardware/software issues in a domain environment.
• Coordinated weekly shift scheduling for support engineers.

B.Sc. - Mumbai University (2011)

H.S.C - Allahabad Board (2008)

S.S.C - Allahabad Board (2006)