Sarat Km
Operations & Fleet Management (Customer Service)
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About
Customer-focused professional with strong experience in customer support, customer handling, and relationship management. Proven ability to stay calm under pressure, implement new ideas to improve service, and maintain high customer satisfaction levels. Skilled in communication, problem-solving, and working effectively in fast-paced environments.
Experience
Business Operations Manager at EwayGO (2025-01 – Present)
An ongoing electric scooter startup focused on sustainable mobility
Operations & Fleet Manager at Petrokart Technologies & Consultancy Pvt Ltd. (2022-03 – Present)
A company focused on providing consulting services in fleet management and the transportation of petroleum products.
- Directed end-to-end logistics for petroleum product transportation, ensuring safety and compliance.
- Improved delivery timelines by optimizing route planning and resource allocation.
- Mentored staff through hands-on training and performance tracking, increasing productivity.
- Handled client communications, billing processes, and resolved disputes with 95% satisfaction.
- Maintained strong client relationships through regular check-ins and responsive service.
Business Development Associate at SOS Children's Village (2021-03 – 2021-11)
An organization dedicated to the welfare of children with out-parental care, recognizing that every child deserves support, guidance, and a nurturing environment to thrive.
- Contributed to successful fund raising campaigns and donor outreach initiatives.
- Promote partnerships and engage in community outreach.
- Interact with various stakeholders to support the mission of SOS Children's Village.
- Built lasting relationships with community stakeholders and institutional partners.
Education
Bachelor's in Electrical & Electronics – Ponjsely College of Engineering (2015-08 – 2019-05)
