Dipti Joshi

Result oriented professional with over 17 years of rich experience in managing banking operation, customer service, compliance activities and quality audits.

Highly successful in managing customer care processes, ensuring customer satisfaction with efficient and timely service delivery. Experienced in managing teams for running successful operations level.

Operation Manager in Banking Process have 17 Years of Expirence

• SLA Management- Client driven SLA to be managed keeping internal KPIs intact as per define process. Day to Day and Monthly SLA management as per signed contract with all the Clients. This included internal and External Stake holders 
• Client Management – Time to time update for performance and calibration for process improvement. Making sure sufficient and timely update to Client on performance. Escalation management and inter department co ordinations for quick closure on open pointers. Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization. Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders.
• Escalation Management- This needs to make sure as per define SLA and proper RCA submission to all the internal and external stakeholders
• Training and Quality management- All Quality and Compliance tools to be adhered and monitored with Weekly and Monthly Reviews.
• Hiring and Employee Relationship Management- New addition as per ramp up in business and making sure retention for existing staff. This also include Hiring for Attrition backfill and end to end follow with Hiring team.

2019

BBA| Mumbai

Central Edutech Institute of Management Studies

 2016

Diploma| Mumbai

Central Edutech Institute of Management Studies

• [Degree] Graduate in BBA