Saravanan N
Assistant Manager - Team Handling, Training Delivery, Service Oriented Operations, K12, EdTech, Revenue Generation & Payment Collection.
Hire this person
Send a job offer directly to this candidate
About
Having around 20 years of diverse experiences. Having total 14 +years of experience in Training & Service Oriented Operations. Successfully managed payment collections and renewals of Courseware (CW) and ML products across all South and West region schools, ensuring strong customer relationships and business continuity.
Strong customer relationship management skills, demonstrated through successful handling of payment collections, renewals, and ongoing engagement with schools across South and West regions. Created good relationship with schools. Good learner and adopting the system quickly.
Good experience in defining new process with Self Confident and Positive Approach. Having strong belief in my Commitment, Integrity and Strong work ethic. Received "Unstoppable Award" in NIIT 2022. Having total 5 years and 10 months of experience in IT Industry as software Test Engineer.
Having 4 years of experience in Manual Testing and 1 years 10 months of experience in Automation Testing using (QTP – 9.2). Good experience in SDLC (V & Agile model) and STLC. Analyzed and Understood the functional requirements.
Exposure in Test Plan preparation.
Experience in Requirement Traceability Matrix. Prepared, Reviewed and Executed Test Cases & Knowledge in basic SQL queries.
Experience in Functional, Regression & Integration testing.
Experience in analyzing test results and reporting the bugs using Bug Tracking tool. Involved in Execution and Debugging of the Automation Scripts. Involved in the Coordination of Onsite People regarding daily Status. Received "Spot Excellence Award" in Polaris.
Experience
Group Lead at NIIT MTS (2023-08 – Present)
- Successfully managed a wide range of products and consistently demonstrated strong operational capabilities.
- In addition to overseeing daily operations, gained hands-on experience in product installation and effectively handling L1 and L2 support issues.
- I enable to lead and support team with confidence and efficiency.
- I demonstrate a strong ability to multitask, shows innovation in my approach, and takes full accountability for my responsibilities.
- Am a go-getter with excellent collaboration skills and a quick learning ability,
- I consistently contributed to team success and operational efficiency.
Technical Mentor at NIIT Limited (2018-08 – 2023-07)
- Coordinating with Teachers & Principals for smooth program progress
- Mentoring Teachers in Teaching tools and other software's used in syllabus
- Regular follow up with schools for Training, Assessment, Engagement and other supports
- Handled critical situations effectively
- Visited minimum 15 schools for a month
- Attended MRM meeting and daily hurdle con call
- Involved in Renewal & Revival of schools
- Participated in Books indented in system and same follow up till delivered in school
Skill Development Officer at SGBS Unnati Foundation (2017-06 – 2018-06)
- Involved in Counseling, Follow up with leads, Enrollment, Cash Handling &Handling Team members
- Provided training in Spoken English, Basic Computer & Life Skills to Youth's
- Involved in overall Office Administration
- Daily Activity Report sent to Head Office
- Clarified their doubts with real time scenarios
- Having good interaction with learners during training season
- Local Companies searched and Tied up with them for youth's job placement
Soft Skill / Software Testing Trainer and Educational Consultant at Freelancer (2013-06 – 2017-05)
- Promoted training services in and around 11 districts of Engineering & Arts colleges
- Had an individual meeting with respective person in colleges
- Provided training in Soft Skills and Software Testing to fresh graduates
- Clarified their doubts with real time scenarios
- Having good interaction with learners during training season
- Given training and seminars in colleges
Manager at Apollo Computer Education (2012-03 – 2013-05)
- Given Counseling to graduates
- Provided training in Software Testing
- Managed 5-member team
- Involved in marketing like given seminars in colleges
- Handled Tamil Nadu youth skill empowerment government project
Senior S/W Test Engr at iLink Systems (2010-10 – 2011-07)
- Analyze and Understand the assigned tasks/jobs, and their functional requirements
- Involved in the preparation of Test plan document
- Involved in the preparation and execution of Test cases
- Tracking the Queries raised
- Monitoring and Tracking the Defects Status regularly
- Involved in the Coordination of Onsite People regarding daily Status
Associate Consultant at Polaris Software Lab ltd (2008-07 – 2010-09)
- Understanding assigned tasks/jobs, and their functional requirements
- Developed Functional Test Scripts
- Associate the objects into Object Repositories and prepared the Test data sheets
- Involved in Execution and Debugging of the Scripts
- Tracking the Queries raised
- Involved in the Coordination of Onsite People regarding daily Status
Software Test Engineer at Novena Technologies (2005-08 – 2008-07)
- Understanding Requirements
- Writing Test cases
- Executing test cases
- Interacting with client
Education
M. Tech in Computer Science Engineering – PRIST University (2013 – 2015)
M.Sc. in Information Technology – Sapthagiri Engineering College (2000 – 2005)
