Sathish Mp

A dedicated IT Support Professional with 5 + years of experience in technical support, desktop support, Microsoft 365 administration, hardware and software troubleshooting, and end-user support. Seeking to work in a challenging environment with total commitment to excellence and professionalism. Eager to contribute my technical expertise, problem-solving skills, and experience to help achieve organizational goals while continuously learning and growing with the organization.

IT Support Engineer at IGreenTree.Ai (2023-10 – 2025-12)

• Provided L1 & L2 End-to-End IT Support for hardware, software, and network issues
• Managed and administered Microsoft Office 365 user accounts, licenses, and permissions
• Supported warranty repairs and vendor coordination for faulty hardware
• Troubleshot LAN/WAN network connectivity and resolved issues promptly
• Consistently resolved 95% of support tickets on first call, minimizing escalations and reducing end-user downtime

System Engineer at TVS Electronics (2023-10 – 2025-12)

• Provided L1 & L2 technical support for hardware, software, and network issues
• Achieved 95% first-call resolution rate with minimal escalations
• Installed, configured, and maintained desktops and laptops across multiple brands
• Performed regular server backups to ensure data security and recovery
• Handled software installations, updates, and patch management
• Managed and tracked tickets using ITSM tools efficiently
• Implemented BitLocker Encryption & Decryption to enforce data security policies across all endpoints

System Engineer at Precision (2023-07 – 2023-09)

• Administered user accounts and access permissions
• Performed BIOS configuration and firmware updates
• Monitored SLA compliance and ticket closure
• Managed hardware procurement and replacement
• Coordinated with third-party vendors for issue resolution
• Performed daily server health checks and monitoring
• Monitored backup jobs and resolved backup failures
• Configured and deployed end-user devices

Technical Support Engineer at SD Computronix (2022-01 – 2023-06)

• Provided user support and problem resolution for All desktop computers and Laptop
• Provided functional and technical support, troubleshooting and diagnosing hardware and software issue
• Installed software and hardware and set up Bit locker Encryption Decryption
• Executing daily administrative tasks as well as solving network issues
• Closed 95% of trouble tickets on the first call without escalation
• Used remote access to perform troubleshooting when needed
• Daily server data backup activity
• Provided technical assistance to customers on inbound telephone calls. Used great customer-service skills

BCA – Bangalore University (2017 – 2021)

PCMC – Bangalore University