Sathish Mp
IT Support Professional
Hire this person
Send a job offer directly to this candidate
About
A dedicated IT Support Professional with 5 + years of experience in technical support, desktop support, Microsoft 365 administration, hardware and software troubleshooting, and end-user support. Seeking to work in a challenging environment with total commitment to excellence and professionalism. Eager to contribute my technical expertise, problem-solving skills, and experience to help achieve organizational goals while continuously learning and growing with the organization.
Experience
IT Support Engineer at IGreenTree.Ai (2023-10 – 2025-12)
- Provided L1 & L2 End-to-End IT Support for hardware, software, and network issues
- Managed and administered Microsoft Office 365 user accounts, licenses, and permissions
- Supported warranty repairs and vendor coordination for faulty hardware
- Troubleshot LAN/WAN network connectivity and resolved issues promptly
- Consistently resolved 95% of support tickets on first call, minimizing escalations and reducing end-user downtime
System Engineer at TVS Electronics (2023-10 – 2025-12)
- Provided L1 & L2 technical support for hardware, software, and network issues
- Achieved 95% first-call resolution rate with minimal escalations
- Installed, configured, and maintained desktops and laptops across multiple brands
- Performed regular server backups to ensure data security and recovery
- Handled software installations, updates, and patch management
- Managed and tracked tickets using ITSM tools efficiently
- Implemented BitLocker Encryption & Decryption to enforce data security policies across all endpoints
System Engineer at Precision (2023-07 – 2023-09)
- Administered user accounts and access permissions
- Performed BIOS configuration and firmware updates
- Monitored SLA compliance and ticket closure
- Managed hardware procurement and replacement
- Coordinated with third-party vendors for issue resolution
- Performed daily server health checks and monitoring
- Monitored backup jobs and resolved backup failures
- Configured and deployed end-user devices
Technical Support Engineer at SD Computronix (2022-01 – 2023-06)
- Provided user support and problem resolution for All desktop computers and Laptop
- Provided functional and technical support, troubleshooting and diagnosing hardware and software issue
- Installed software and hardware and set up Bit locker Encryption Decryption
- Executing daily administrative tasks as well as solving network issues
- Closed 95% of trouble tickets on the first call without escalation
- Used remote access to perform troubleshooting when needed
- Daily server data backup activity
- Provided technical assistance to customers on inbound telephone calls. Used great customer-service skills
Education
BCA – Bangalore University (2017 – 2021)
PCMC – Bangalore University
