15 Yrs of Automation Business Process Analysis
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No, i am not a freelancer
Senior Business Analyst, Lead Business Analyst, Program Manager, Healthcare Business Analyst, Digital Transformation Manager
A result-oriented, self-motivated professional with 15 years of demonstrated expertise across Digital Transformation Consulting, Business Process Analysis, Product Development and Customer relations. Applies independent knowledge & exposure to FINTECH, Health IT & Health Insurance (RCM, Claim Processing & Claims software), Specialty Diagnostics, Clinical Trials, Medical Tourism & Medical Education domains across India, SA & SEA, GCC, MENA, US, and Australian regions.
The key contributor to the development of new products including a Medical Tourism Agent networking portal, a shopping rewards app, insurance aggregator apps, a remote doctor consultation mobile & web App, an insurance claims engine, and a Lab management system. Expertise in handling complex business processes, CoE initiatives & automation projects. Established networks of 250+ insurance & TPA’s, 70k+ doctors, 1k+ hospitals, and 40+ banks & financial companies for presales across 10+ countries.
Provides Functional & Solution Support to the teams throughout the presale, development lifecycle & production support. Implements new product design initiatives and presales demonstrations.
Gap analysis to support RFP responses and product upgrades. With 15+ years of customer-facing experience across nations, contributes immensely to designing strategic initiatives like product development, product launches in targeted markets, stakeholder management, branding & customer acquisition to upscale the service offerings to new markets as well as expanding in the existing market space.
