Satyam Sharma

IT Support Engineer

Talent

MumbaiMember since May 27, 2026

IT EngineerJavaScriptPHPSQLMySQLAWS EC2DockerKubernetesJenkinsTerraformCloudFormationSonarQubeProxmoxZabbixUptime KumaGitGitHubHTMLCSSBootstrapJoomlaMicrosoft 365Exchange Online

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IT EngineerJavaScriptPHPSQLMySQL

About

Monitored server health and infrastructure using Zabbix for performance tracking and Uptime Kuma for real-time uptime/downtime alerting, maintaining 99%+ server availability for Dubai-based enterprise clients.

Administered

Proxmox virtualisation environment, managing VM provisioning, snapshot scheduling, and backup policies to ensure system security and data integrity. Configured and maintained Microsoft 365 tenants including user provisioning, Exchange Online, and licence management for cross-regional teams.

Experience

IT Support Engineer - A2P Mobility (A subsidiary of Zen Interactive) - Ambernath, Maharashtra

(2018-11 - 2019-03)

Monitored server health and infrastructure using Zabbix for performance tracking and Uptime Kuma for real-time uptime/downtime alerting, maintaining 99%+ server availability for Dubai-based enterprise clients.
Administered Proxmox virtualisation environment, managing VM provisioning, snapshot scheduling, and backup policies to ensure system security and data integrity.
Configured and maintained Microsoft 365 tenants including user provisioning, Exchange Online, and licence management for cross-regional teams.
Handled end-to-end ticketing for internal users and external clients, ensuring timely incident resolution and SLA compliance across UAE operations.

DevOps & Cloud Engineering – Hands-on Training - HyperTech Global Technologies Pvt. Ltd. - Mumbai, Maharashtra

(2026)

Completed intensive DevOps training covering CI/CD pipeline design, container orchestration with Kubernetes, and cloud infrastructure on AWS.
Built and deployed real-world projects including Jenkins pipelines, Dockerised applications, and SonarQube quality gate integrations on AWS EC2.
Worked hands-on with Terraform and CloudFormation for infrastructure provisioning, and configured monitoring stacks using Zabbix and Uptime Kuma.

PHP Developer Intern - uKnowva HRMS

(2025-02 - 2025-08)

Developed and maintained backend modules using PHP and JavaScript within the uKnowva HRMS platform.
Collaborated with the UI/UX team to ensure design consistency and smooth user interaction across the platform.
Engaged with enterprise clients including Al Tasnim, implementing Arabic localisation with core-level Joomla backend changes.
Enhanced module flexibility and ensured multilingual compatibility, improving platform reach across markets.