Satyam Singh

Senior IT Associate and System Administrator with 4.5+ years of experience in IT support, system administration, endpoint management, identity and access management, network security, and enterprise infrastructure. Experienced in supporting 500+ users across India and the US in a healthcare environment. Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft 365, Intune, Windows Server, Google Workspace, VPN, firewall management, endpoint security, macOS, and ITSM.

Proven ability to deliver L1/L2/L3 support, manage user lifecycle operations, maintain SLA compliance, and troubleshoot complex infrastructure and endpoint issues.

Senior IT Associate at Accurio Health Pvt. Ltd. (2026-04 – Present)

• Provide L2/L3 technical support for 500+ users across India and the US, covering endpoint, infrastructure, network, security, and application-related incidents.
• Manage end-to-end user onboarding and offboarding, including Active Directory account provisioning/deprovisioning, access permissions, security groups, license assignment, and IT asset management.
• Administer Active Directory, Windows Server, Microsoft 365, and Google Workspace, including user accounts, access control, password policies, and security groups.
• Configure and troubleshoot firewall rules, VPN connectivity, and network security controls to maintain secure cross-region connectivity.
• Manage Seqrite Endpoint Security policies, endpoint protection, device control, and security compliance.
• Support Microsoft 365 and Google Workspace user access, configuration, and troubleshooting.
• Configure and troubleshoot Zoiper VoIP for users and remote teams, including installation, application configuration, and call testing.
• Monitor cloud infrastructure availability and perform security, vulnerability, and compliance checks.
• Coordinate with internal teams and vendors for incident resolution, system upgrades, infrastructure changes, and security-related issues.
• Maintain IT documentation, access records, onboarding/offboarding checklists, and standard operating procedures.

IT Support Engineer at Network18 Media & Investments Ltd. (2023-07 – 2026-03)

Payroll: Aforeserve.com Ltd.

• Delivered L1/L2 technical support to 300+ users, achieving a 98% issue resolution rate while maintaining SLA compliance.
• Troubleshot Windows 10/11 and macOS issues involving hardware, software, operating systems, applications, and network connectivity.
• Administered Active Directory users, groups, and Group Policy Objects (GPOs) for role-based access management.
• Performed OS installation, upgrades, configuration, troubleshooting, and system performance optimization.
• Managed patching, software updates, and endpoint compliance using Microsoft Intune.
• Supported Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Provided remote support using RDP, TeamViewer, and AnyDesk.
• Managed incident tickets, ticket lifecycle, escalation, and knowledge base updates using ServiceNow.

Desktop Support Engineer at Innovative Digitech Services (2022-06 – 2023-07)

• Provided desktop and end-user support for Microsoft Office 2013/2016 and Microsoft 365.
• Installed, configured, upgraded, and troubleshot Windows and macOS systems.
• Diagnosed LAN, DNS, DHCP, VPN, Wi-Fi, and Internet connectivity issues.
• Performed hardware diagnostics, desktop/laptop assembly, and RAM/SSD upgrades.
• Configured and troubleshot printers, scanners, and other peripherals.
• Delivered remote technical support using RDP and TeamViewer.

Bachelor of Technology (B.Tech) in Computer Science & Engineering – Kamla Nehru Institute of Physical & Social Sciences