Saurabh Kapahi

PMP & AWS certified bringing forth experience in enterprise-class SaaS software implementations, including project management, client-facing experience, Customer Success and a proven track record of delivering complex projects on time and within budget. Skilled in project planning, resource allocation, risk management, and stakeholder communications. Excel at liaising between business and functional teams to achieve on-time project completions.

Driving regular cadences/QBR’s with clients to ensure the good health of account and driving new opportunities for expansion and growth of business across North America to UK region customers. Seeking a strategic and highly visible role in a fast-paced environment that values innovation, collaboration, and client success.

• Project Transition/Implementation and Management – Worked on various project plans, deliverables & schedules such as: Service Management, Cloud Infrastructure build, Migrations.
• Review and integrate multiple work streams of projects into a structured, cohesive project plan. Also, coordinate with other project teams and plans as required to mitigate any risks involved.
• Create, follow, update and maintain project schedules, Project Plans while tracking milestones and dependencies across teams within a project.
• Track and remove impediments for the project team. Identify issues/Risks with impact beyond project & resolve issues working with functional teams across projects. 
• Facilitate the development of RFP's, SOW’s based on project requirements and Work with Product, Technology and Business Owners to define release plans, grooming and prioritizing backlog.
• Customer Success Manager/Client Services - Experienced Customer Success Manager with a track record of driving customer renewals and expansion opportunities. Passionate about providing an exceptional experience for every customer. Liaising with cross functional teams to ensure customer requests are looked & closed satisfactorily.
• People Management – Responsible for Job assignment, Resource hiring, training, career development, performance management, performance reviews, communication & bonding of team members.

  Experience of working on various forms of organization structure (Matrix, Project, Linear & Hybrid). 

• Add-on/ Downgrade/ Replacement/ contracts Term change requests. Along with getting the SO approved and signed by the executive level.
• Excellent communication, presentation, organizational, multitasking, prioritization skills and interpersonal skills coupled with Leadership and Management abilities. 
• Facilitate agile scrum ceremonies such as daily stand-up, Sprint Planning for cloud migrations, Sprint Demo, Sprint Retrospective. 

Bachelor of Software Systems (BSS), University of Agra (2004) Equivalent to B. Tech regular course.