Savy 2016

Results-driven MIS & Order Management Executive with 10+ years of experience at Tata Communications Ltd. Proven expertise in end-to-end order lifecycle management, MIS reporting, and revenue assurance. Skilled in stakeholder coordination, data reconciliation, and process optimization using Power BI, Salesforce, Metasolve (M6), and MS Office. Adept at driving operational efficiency and supporting strategic decision-making through accurate, data-backed insights.

MIS Executive - Tata Communication Ltd. (JLL Randstad) - Mumbai, Maharashtra

(2025-04 - 2026-03)

• Handled national link orders and generated regional revenue reports to support forecasting and business strategy for Maharashtra Circle.
• Managed postpaid documentation, credit verification, and daily MIS updates in Salesforce; maintained asset trackers for new deployments.
• Coordinated client and vendor meetings, managed interval vendor calls, and tracked deliverables against material checklists to ensure timely closure.
• Maintained records of customer application logins and rejections; ensured 100% compliance for mandatory employee trainings and prepared decks for audits.
• Oversaw employee attendance tracking and supported HR with payroll inputs during monthly cycles.
• Supported Facility Management team in coordinating end-to-end event arrangements, meeting room setups, and board meeting logistics.
• Logged and tracked service requests for facility observations through the online request portal to ensure timely resolution.

MIS Executive / Order Management Executive – Corporate Services - Tata Communications Ltd. - Mumbai, Maharashtra

(2009-04 - 2025-03)

• Manage end-to-end order lifecycle for enterprise products including VPN, ILL, NPLC, GVPN, and IDC, ensuring 100% billing accuracy and on-time closure.
• Lead pre and post-billing activities by coordinating with Finance teams; validate orders against commercial terms and standard rate masters to prevent revenue leakage.
• Prepare automated daily, weekly, and monthly MIS reports using Power BI and Advanced Excel to monitor operational KPIs and support senior management decisions.
• Drive process efficiency by executing order closures in OPTIMUS and Metasolve (M6), reducing average TAT and improving data accuracy.
• Act as primary liaison for internal stakeholders, resolving customer queries by collaborating with Sales, Legal, and Program Management teams across regions.
• Conduct data reconciliation and revenue analysis for month-end financial closures; assist in estimations and manage attendance data for payroll processing.

Bachelor of Commerce - Commerce - University of Mumbai

Higher Secondary Certificate - Bright High School & Jr. College, Mumbai

Secondary School Certificate - Kumari Kasturi Vidyalay, Mumbai