SBS Kishore Doddipatla

Passionate people manager experienced in fraud risk analysis profession with 6+ years’, delivering consistent results with Process related initiatives, tool development and focused on finding harmony between the needs of humans and the business. I pride myself on the achievements of individual members of the team as well as the sum of its parts; together, we are stronger. I am a humble servant to the progressive development of emerging leaders and zealous for driving complex charters which give purpose and scope to independent missions.

Operations, business strategy, risk assessment, and fraud prevention/mitigation are my specialties while program management serves as the medium.

Manager – Risk Investigations

Amazon Development center INDIA Private Limited Jan’ 2021 – Nov’ 2022(Bengaluru)

• Successfully managed a team of 24 fraud investigators in the German market for two years, achieving high levels of performance and productivity.
• Mentored and developed team members, resulting in the promotion of 5 investigators to senior investigator level and 2 to interim manager positions.
• Designed and implemented fraud risk management strategies, which led to a significant reduction in fraud losses for the organization.
• Owned DD FWO$ & HRR metrics at site level for entire 2022 & Improved metric performance by 27%.
• Created a Manager Playbook for new managers to serve as a one stop reference for all manager cadences.
• Metric owner for DDFWO and DDNFR metric for DE store, improved DD metric performance by 34% in 2022. 

Amazon Development Centre INDIA Private Limited May’ 2019 - Jan ‘2021(Hyderabad)

• Virtually coached and mentored 6 B2B NH batches (115 new hire investigators) on B2B investigations for English queues (US/UK/IN/CA) managers, identifying bottom performers and help them achieve their goals (side-jack sessions, PKTs)
• Collaborated with ID team in creating training modules for TRMS CA B2B NH – Business and Individual Verification, B2B PBI Order Review curriculum & B2B PI Decline Queue
• Trained a batch of 27 BLR investigators on B2B Orders (US/CA/UK/IN) in September 2020
• Created Training material for onboarding New Advisors
• Connections ambassador for the team, improved overall connections score from 3.53 to 4.19
• Worked on Complex queues like BRI HRFT, BRI DE HRFT as a holiday helper every peak.

Amazon Development Centre INDIA Private Limited Dec’ 2016 – Apr’ 2019(Hyderabad)

• Conducting sessions on B2B orders for investigators every month to update new MO’s & ongoing trends on order queues
• B2B Floor Branding Ambassador for Q3/Q4 2017 & Q1 2018 responsible for updating Weekly B2B team performance, working on buzz board which received appreciation from senior management
• Successfully met the targets with maximum quality, worked on 9400 cases in a span of 6 months and over achieved productivity goal by 49%
• Trained & mentored a batch of 13 investigators on B2B Primary Verification on US/UK/IN Marketplaces for 8 weeks in Oct 2018.

Barefoot SCUBA Dive Resort Jan’ 2014 – Aug’ 2016(Andamans)

• Worked as Certified dive master and performed more than 800+ dives and assisted for 22 Open water advanced course certifications. conducted 150+ DSD (Discover Scuba Diving) course for beginners.
• Conducted Dive tours for international divers & Handled dive logs & logistics

• Master of Science: Marine Biology | Pondicherry Central University – Port Blair, Andaman| September ’2009 – April ’2011
• Bachelor of Science: Microbiology | Sasi Degree College| West Godavari, IN | July ’2006 – May ’2009