Selva Sundaram

Experienced banking professional with strong expertise in managing branch operations, customer service, CASA acquisition, cross-selling financial products, and MIS/data management. Proven ability to improve operational efficiency, support cluster performance, enhance reporting accuracy, and ensure compliance with bank guidelines. Demonstrated success in customer engagement, lead conversion, sales support, and process management across Axis Bank and ICICI Bank.

Deputy Manager - AXIS BANK LTD. - Erode

(2021-01)

• Support cluster performance by coordinating MIS, reporting, and data accuracy across multiple branches.
• Prepare daily, weekly, and monthly dashboards improving decision-making for cluster leadership.
• Coordinate with BOH, BH, Sales Teams, and Cluster Managers to streamline operations.
• Perform system administration tasks ensuring accurate mapping, reporting alignment, and system updates.
• Manage branch operations including cash management, customer handling, regulatory compliance, and branch audits.
• Conduct customer interactions to drive CASA sourcing, deepen balances, and cross-sell financial products.
• Conduct outbound calling to generate business leads and improve product penetration.
• Assist branches during rush hours, audits, compliance checks, and operational escalations.

Senior Officer - ICICI BANK LTD. - Kanyakumari

(2019-01 - 2021-12)

• Acquired new CASA accounts while deepening existing customer relationships.
• Generated fee income through LI, GI, MF, and other financial product sales.
• Conducted detailed KYC verification, land record checks, and customer background validations.
• Coordinated loan proposals include Agri Loans, Jewel Loans, and SME proposals.
• Conducted customer visits for documentation, repayment checks, and risk assessment.

Graduate Apprentice Trainee - SAKTHI AUTO COMPONENTS

(2014-01 - 2016-12)

• Conducted X-ray non-destructive testing (NDT) for defect detection in auto components.
• Ensured equipment calibration, quality control, and adherence to safety standards.
• Documented inspection reports and ensured compliance with technical requirements.

BE - Mechanical Engineering - Kongu Engineering college (2014-01)

Diploma - Mechanical - Kongu Polytechnic College (2011-01)

SSLC - Govt Hr. Sec School (2008-01)