Selvaraj N

Versatile and detail-oriented IT Support, Operations & CRM Specialist with extensive experience across database management, technical support, customer relationship management, and operational reporting. Proven track record in managing customer data, tracking performance indicators, troubleshooting hardware/software systems, and generating data-driven executive reports.

CRM Executive - Majestic Maharaja Retail Private Limited

(2025-01)

• Maintain clean customer records and update contact details in Google Sheets.
• Follow up on customer inquiries and route qualified leads to the sales team.
• Follow up on and track store rating points across Google, Instagram, and WhatsApp.
• Prepare monthly abstract reports for various internal departments.

Operations Executive - Blinkit

(2024-01 - 2025-01)

• Maintained and managed inventory systems to ensure operational accuracy.
• Generated PPI (Performance / Process Indicator) reports and executive dashboards.
• Collected operational data across various departments to prepare comprehensive reports and charts.
• Prepared monthly business reports and maintained team shift roster details.

IT Support & Admin Executive - Pyroferus Technology

(2021-01 - 2024-01)

• Administered and maintained core database systems ensuring high availability.
• Diagnosed and resolved hardware and software issues across company workstations.
• Monitored and maintained IT systems, infrastructure, and peripheral devices.
• Created and deployed internal report tracking systems.

Technical Customer Support Executive - Seven Servos Software Pvt Ltd

(2016-01 - 2020-01)

• Logged and managed all technical incidents from phone calls and emails accurately within the service management system.
• Provided first-level on-site and remote technical support to end-users for software troubleshooting.
• Installed, configured, and troubleshot email clients (MS Outlook) and network printers remotely.

Computer Operator - Isles Institute of Technology

(2013-01 - 2016-01)

• Performed routine maintenance tasks including system backups and software updates.
• Provided prompt technical support and guidance to users by resolving operational queries.
• Maintained database systems, installed operating systems, and diagnosed hardware/software problems.

Master of Computer Applications - Computer Applications - CSI Bishop Appasamy College (2009-01 - 2012-01)

Bachelor of Computer Applications - Computer Applications - JNRM (2006-01 - 2009-01)