Shaik Mohammad Samiulla

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Sr. Process Associate - Genpact India Pvt Ltd - Hyderabad

(2021-11)

Managing training and orientation for new employees as a Pre-Trainer/SME. This position is a customer service position for Google Pay process.

• Responsible for taking phone/chats to resolve customer queries about their payments and bills
• Assist with a variety of questions and issues including troubleshooting of Google's other products issue regarding the functionality and display of app
• Completed special assignments and projects/task from the management team
• Worked to address all customer concerns in a timely and effective manner
• Provided high quality customer service to customers

Customer Service Professional - SITEL India Pvt Ltd - Hyderabad

(2020-06 - 2020-12)

• Provided service and repair instructions to the students
• Responsible for entering new users into the system, troubleshooting access problems, resetting passwords, and providing software and software instruction
• Experienced with installation and troubleshooting of various software
• Coordinate with third party support service providers for vendor support

Customer Service Executive - G Vantage Telecom And IT Services Pvt LTD

(2016-04 - 2018-06)

To Interact with the wholesale and retail clients of the company.

• Login to Server, identify the issues of the customers, resolve the issues
• If the issue is not resolved, escalate the issue to the L3 Support Team
• Maintain the Customer Issues in the system and update it on a daily basis
• Maintain logs of the client requirements and prepare analytical report
• Prepare daily reports and submit to the Team Leader

B.COM - Computers - St. Joseph's Degree College (2019)

Board of Intermediate Education - St. Joseph's College (2015)

SSC Board of Secondary Education - Kasthuri English High School (2013)