Shaikh Naveed

Result-oriented IT Support and System Administration Specialist with 14+ years of robust experience managing enterprise computer systems, network infrastructure, and IT operations. Proven track record in Windows Server/Desktop environments, Active Directory management, LAN/WAN networking, and end-user technical support. Adept at minimizing system downtime through proactive asset management, hardware/software troubleshooting, and efficient remote assistance.

Combines strong technical acumen with a problem-solving mindset to maintain secure, high-performing IT ecosystems.

System Administrator & IT Support Engineer - Global Computer - Nanded

(2012-01)

• Infrastructure Management: Install, configure, and maintain a fleet of desktops, laptops, routers, printers, and peripheral devices across the organization.
• Technical Support: Provide high-tier technical diagnostics and resolution for hardware, software, OS, corporate email, and network anomalies.
• User & Access Management: Administer user accounts, manage permission levels, and execute secure access protocols utilizing Active Directory.
• Security & Compliance: Oversee endpoint protection, deploy enterprise antivirus solutions, and manage routine system updates/patch deployments to safeguard data integrity.
• Remote & Onsite Operations: Deliver swift onsite and remote technical support to end-users using industry-standard tools, ensuring minimal disruption to business operations.
• Vendor Coordination: Manage hardware lifecycles, maintain IT asset inventories, and coordinate with external vendors for hardware repairs and warranty claims.

IT Administrator / System Support Engineer - IT Infrastructure & System Administration

14+ Years Total Domain Experience

• Lab & Resource Management: Supervised and optimized institutional computer labs and network infrastructure, supporting multi-user environments.
• Network Reliability: Monitored and maintained seamless network connectivity, LAN configurations, and high-speed internet services throughout the facility.
• Preventive Maintenance: Formulated and executed routine maintenance schedules for hardware and software systems to maximize equipment lifespan and uptime.
• Documentation: Authored and maintained comprehensive IT inventory records, network maps, license management registries, and technical troubleshooting guides.

Bachelor of Computer Applications - BCA