Divya Moorthy

To be successful and be part of a team to update my knowledge there by reaching greater heights in a challenging environment.

Telecommunications

Engineer with extensive background in telephone and data systems. Major strengths include troubleshooting and repairing PBXs, voicemail systems, PC networking and IP networks. Incredibly hardworking and dedicated employees with expertise in IP networking and cloud computing demonstrated 10 years of industry performance.

VoIP Engineer with 7 + years of experience in designing, implementing, and maintaining IP telephony systems. I am skilled in SIP, RTP, VoIP troubleshooting, and network optimization.

VOIP Engineer II (Senior Unified Communication engineer) - CBTS

(2022-07)

VoIP Engineer with 10 + years of experience in designing, implementing, and maintaining IP telephony systems. I am skilled in SIP, RTP, VoIP troubleshooting, and network optimization.

• IMPLEMENTATION TEAM as a VOIP ENGINEER II

VOIP Engineer I - MOVATE

(2020-01 - 2022-07)

• Planning, designing, installing, configuring, and maintaining the implementation of the Voice infrastructure including hardware/software (Cisco, Polycom, Yealink), recommendations from CBT and Altafiber client end
• Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment for major relocation actions also Monitored QoS and optimized network performance
• Performing customer assessments, design, build, and technical documentation in support of the organization. Configured and maintained Cisco CUCM, SIP trunks, and dial plans
• Managed and supported a carrier-level VoIP platform with over 10,000+ endpoints, ensuring 99.99% availability on BroadSoft, Webex control hub.
• Configured and maintained SBCs for SIP Trunking connections with Cincinnati bell and Altafiber providers
• Progress from kick off call with AM and Kick off call with customer, porting the number, built an account with broad works adding the additional setup like Auto attendant and Hunt group Schedules. Voicemail and Call flow structure Scheduled and follow up with Installing the device on client end and doing troubleshooting if needed.
• Promptly response on kick off call meeting schedules, creating accounts in broad works. Handling challenging on porting number using lumen. Maintained installation on minimal time and make sure account up and running and moving to billing. Increased the billable accounts without any complaints.
• NATURE OF JOB (Implementation Using Broadsoft and Webex control hub)

Network Engineer I - Sutherland Global Services

(2018-04 - 2019-09)

• Performed design, implementation, and second-day support for Cisco Unity Voice Mail and UC migrations
• Deployed IP telephony systems and configured gateways
• Provided Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones. Supports Move Add Change for users and devices.
• Analyze and resolve such as call drops, jitter, echo and packet loss.
• Managed enterprise VoIP systems supporting 1000+ users and Troubleshoot call quality issues using Wireshark Configured SIP trunks and gateways and Reduced downtime by 30% through proactive monitoring
• Assisted in VoIP deployment and testing Monitored network performance and latency and SLA Managed below 2.5
• NATURE OF JOB (MACD TEAM)

Support Specialist - HCL Technologies Pvt limited

(2014-12 - 2018-03)

• ITIL-based service management, incident handling, and process improvement.
• Reporting to NOC, SBC and SCE team to handle Routing and Switching issues.
• Managed incident and change processes using ServiceNow
• Improved SLA compliance by 25%
• Coordinated with cross-functional teams
• Handled L2 support tickets
• Ensured timely resolution of incidents and Tasks
• NATURE OF JOB (Service Now as a service desk Analyst)

BE - Electronics and communication engineering - PB college of Engineering - Chennai (2014-01)

12th/HSC - St. Joseph's Higher secondary school - Chennai (2010-01)

10th/SSLC - St. Joseph's Higher secondary school - Chennai (2008-01)