Shailly Shah

Business Analyst with 2.5+ years of experience in requirement analysis, technical solutioning, product discovery, and presales support. Proven ability to work across complex domains and translate business needs into clear functional and technical requirements, workflows, and solutions. Experienced in AI and SaaS products, client discovery, solution design, cross-functional collaboration, and working closely with engineering, AI, and UI/UX teams.

TECHNICAL BUSINESS ANALYST at MSBC Group (2026-05 – 2026-08)

• Worked on AI, SaaS, and facility management projects, translating business needs into clear requirements and technical solutions.
• Redesigned Aura, an AI chatbot designed to support autistic individuals, by identifying safety and UX gaps in the existing solution. Introduced caretaker-controlled personas, sensitive conversation alerts, and Yellow/Orange/Red alert levels for risk handling.
• Took ownership of Kenic, a facility management platform for commercial kitchens, covering 3 web apps, 2 mobile apps, and 5 user types. Mapped end-to-end workflows from restaurant and equipment management to job creation, engineer assignment, and job completion. Increased client discussions from twice a month to three times a week and helped move the project into development within 2 months.
• Led the company's first end-to-end technical discovery by reviewing the existing platform, identifying gaps and AI opportunities, and creating a MoSCoW-prioritized roadmap. Worked with the AI and UI/UX teams to define new features and designs, and presented the final solution to the client, receiving strong feedback.
• Designed the solution for a Construction Engineering mobile app and identified additional requirements and workflows. Built a working prototype in Lovable using real data from the client's existing web platform to demonstrate and validate the proposed solution.
• Supported presales and discovery projects for clients including Amazon and Pernod Ricard. Worked as the technical communication bridge between clients, vendors, sales, AI, design, and engineering teams.

BUSINESS ANALYST cum PM at Commerce Pundit (2024-03 – 2026-05)

• Drove market understanding, requirement analysis, and solution design for enterprise-focused clients across SaaS and Telecom domains.
• Owned end-to-end requirement definition and delivery coordination as a Business Analyst + Project Manager for an enterprise telecom client, contributing to the SIMPL Compass platform.
• Defined domain-specific requirements by deeply understanding client workflows, terminology, and business context to ensure accurate solution alignment.
• Drove requirement translation by collaborating with stakeholders and engineering teams to define system workflows, feature behavior, and structured documentation (BRD, FRS, user stories).
• Owned requirement clarity during presales discussions, defining scope, feasibility, and high-level solution approach.
• Drove competitive and contextual analysis at a solution level to define feature positioning for enterprise users.
• Owned backlog grooming, sprint planning, and prioritization, ensuring clear and implementation-ready requirements for development teams.
• Facilitated Scrum ceremonies including sprint planning, stand-ups, and progress tracking in Jira.
• Evaluated change requests and assessed impact on scope, timeline, and system behavior, communicating findings to stakeholders.

PRODUCT MANAGEMENT INTERN at TatvaCare (2023-05 – 2023-08)

• Led end-to-end requirement gathering, market understanding, and documentation for healthcare SaaS products.
• Analyzed user behavior, feedback, and operational workflows to identify improvement opportunities and guide product decisions.
• Defined detailed workflows, wireframes, and functional documentation to align UX, engineering, and business teams.
• Consolidated insights from a 10,000+ user base into actionable enhancements, improving product efficiency and engagement.

PRODUCT MANAGEMENT INTERN at NinthSem (2022-11 – 2023-04)

• Led documentation and requirement analysis for 2 new programs, preparing detailed BRDs and collaborating with engineering teams to ensure accurate delivery.
• Conducted competitive and market analysis to validate requirements and prioritize features.
• Managed multiple industry experts, ensuring alignment with documented project scope and timelines.

ASSOCIATE SOFTWARE DEVELOPER at PixelQue (2021-08 – 2022-04)

• Worked closely with business analysts and product managers to translate business requirements into technical solutions.
• Designed and implemented APIs, gaining strong exposure to system architecture, data flow, and technical feasibility considerations.
• Operated within an Agile Scrum framework, following user stories and acceptance criteria to deliver features.

Bachelor Of Computer Application – Gujarat University Ahmedabad (2018-07 – 2021-07)

Product Management – UpGrad (2022-11 – 2023-04)