Shaista Tah
IT Support Analyst
Hire this person
Send a job offer directly to this candidate
About
B.Tech Information Technology graduate currently pursuing an M.Tech in Artificial Intelligence and Data Science, with hands-on experience in technical support, system monitoring, documentation, user coordination, and website development. Proficient in MS Excel, MS Office, SQL, and Python, with basic knowledge of Java and experience working with ReactJS and NodeJS. Demonstrates strong problem-solving, analytical thinking, communication, and adaptability, with a willingness to learn new technologies and take on diverse professional responsibilities.
Experience
IT Support Analyst - eFusionSolutions - USA
(2022-05 - 2024-07)
- Monitored system performance, alerts, and logs to support system uptime and stability.
- Troubleshot network connectivity, performance, and configuration issues.
- Managed user accounts, permissions, and access controls in accordance with organizational policies.
- Installed and configured software applications while ensuring compatibility.
- Maintained technical documentation for systems, processes, and procedures.
- Trained users and interns on technologies and best practices.
Education
M.Tech - Artificial Intelligence and Data Science
B.Tech - Information Technology - Jawaharlal Nehru Technological University (JNTU) (2018 - 2022)
