Quality Analyst – SCM (P2P Process, Two Projects) - V Serve E-Business Solutions Pvt. Ltd. - Remote
(2024-04)
- Conduct 35+ weekly audits on procurement and order management transactions in SAP
- Perform RCA and error trend analysis on PO's & Sourcing transactions
- Validate pricing accuracy, supplier details, & procurement compliance
- Prepare daily/weekly/monthly quality dashboards for leadership reporting
- Support RFQ follow-ups & supplier quotation validation with procurement teams
- Prepare procurement performance reports and quality dashboards
Senior Process Associate - V Serve E-Business Solutions Pvt. Ltd.
(2023-10 - 2024-03)
- Coordinated with suppliers and buyers for RFQ follow-ups, PO follow-ups, and delivery validation
- Monitored ESD/ETA and shipment status, coordinating with carriers to resolve delivery delays
- Managed expediting activities to ensure timely order fulfillment
- Resolved defective or damaged item issues through vendor and logistics coordination
- Improved delivery timelines through proactive follow-ups and issue resolution
Customer Support Associate (SCM) - VWR Lab Products
(2022-08 - 2023-04)
- Processed SAP-driven order corrections, credits, and cancellations
- Resolved customer shipment issues by coordinating with carriers & vendors
- Supported international shipment claims and back-order resolutions
- Supported procurement transactions, including order corrections, credits, and cancellations in SAP
Senior Process Associate (Voice) - KGISL
(2021-04 - 2021-09)
- Answered telecom customer inquiries and processed changes via CCUI
- Ensured resolution tracking and customer satisfaction on high-volume calls
- Ensured accurate documentation and customer satisfaction for escalated cases
Customer Care Coordinator - ATS Elgi Ltd
(2014-08 - 2021-03)
- Managed national complaint database via CCS portal
- Liaised with field engineers and sales teams to resolve issues
- Generated daily/weekly MIS reports for regional management
- Reduced national complaint backlog by 75% through structured follow-ups
Admin Coordinator - SE-Forge Ltd
(2010-09 - 2012-07)
- Supported HR and admin activities, arranged logistics
- Created reports and managed office communication
