Likitha Kaverappa

Results-oriented procurement and order management professional with 14+ years of experience across O2C and P2P operations, procurement, logistics, warehouse coordination, contract management, vendor management and stakeholder engagement. Experienced in supporting transitions for North America, EMEA, ANZ and APAC operations, building and training teams, creating SOPs, managing end-to-end order and purchase order lifecycles, and driving service delivery against agreed turnaround times and quality standards.

Assistant Manager - Procurement Operations - Black Box Network Services India Pvt. Ltd. - Bengaluru

(2021-02 - 2024-04)

• Supported process transitions from North America, EMEA and ANZ to the Bengaluru GCC, from kick-off and knowledge transfer through go-live.
• Prepared process SOPs, coordinated knowledge-transfer sessions and supported team readiness during transition and steady-state operations.
• Served as a subject matter expert for buyer and sales order processes, resolving operational queries and supporting consistent execution.
• Floated RFQs to multiple suppliers, evaluated quality, cost, delivery and service criteria, and selected suitable suppliers for purchase order award.
• Converted approved purchase requests into purchase orders and managed follow-up through delivery against agreed lead times.
• Created blanket purchase orders for long-term contracts and resolved goods receipt / invoice receipt issues.
• Partnered with Sales to forecast and plan customer shipments, and coordinated with logistics, distribution, finance and accounting teams to resolve fulfilment, shipping, invoicing, billing and return issues.
• Investigated damages, mis-shipments, incorrect shipments and lost goods, driving ownership through closure.
• Provided open-order, shipment, backlog and returns reporting to customers, internal stakeholders and management.
• Achieved 95% SLA performance for order creation and managed daily, weekly and monthly operational reporting.
• Supported team management, training and development, work allocation, transport rostering and attendance administration.
• Conducted stakeholder reviews on performance, process improvement and automation opportunities, and worked with warehouse teams on inventory updates.

Order Management Specialist - Getronics Solutions India Pvt. Ltd. - Bengaluru

(2019-05 - 2020-12)

• Validated purchase requisitions against company checkpoints and standards, created purchase orders for approved requests, and returned discrepant requests to requisitioners for correction.
• Processed purchase order amendments, followed up on vendor acknowledgements and deliveries, and prepared purchase requisition and purchase order reports.
• Built, tracked and monitored orders across systems, troubleshooting issues and responding to queries from internal departments.
• Oversaw end-to-end order management to support accurate processing, tracking and delivery across product lines.
• Collaborated with Sales, Operations and Customer Support to resolve discrepancies and improve customer service.
• Supported vendor management initiatives, including negotiation of terms, pricing and delivery agreements to improve cost and supply chain outcomes.
• Reviewed order terms and conditions with vendors to support compliance with company policy.

Procurement Specialist - Conduent Business Services India Pvt. Ltd. - Bengaluru

(2017-11 - 2019-04)

• Ensured purchase orders were placed, shipped and delivered on time, while maintaining product and service pricing data in the relevant tool.
• Troubleshot purchase order issues and coordinated with concerned teams to resolve exceptions.
• Supported onboarding of new projects and maintained day-to-day communication with key stakeholders.
• Managed sales-order communication, customer orders and product shipments while promoting consistent process practices.
• Monitored vendor performance, evaluated orders, provided required approvals and resolved discrepancies relating to production metrics and billing.
• Analysed weekly metrics, supported continuous-improvement initiatives and prepared management reports.
• Participated in SAP Ariba upstream activities, including sourcing, contract management and event creation.

Senior Order Management Associate - EMEA - Hewlett-Packard (HP Inc.) - Bengaluru

(2010-04 - 2016-12)

• Managed end-to-end order entry, processing and cancellations, working with customers to meet agreed turnaround time and accuracy expectations.
• Released orders from hold after payment confirmation and cancelled orders in Fusion where payment was not received within 30 days or products had reached end of life.
• Coordinated with logistics service providers and carriers to track delivery status, and worked with logistics teams on backorders and obsolete orders.
• Handled physical claims including dead-on-arrival, missing, damaged, return and component-missing cases through closure.
• Managed financial claims, including credit and rebill activities and billing claims, by creating orders in SAP and releasing billing blocks.
• Created return, refund, replacement and bill-only orders, and coordinated PayPal and prepayment refunds with Post Sales, Accounts Receivable and Collections teams.
• Prepared pro forma invoices and escalated shipment, production and pricing delays through final delivery to channel partners.
• Produced daily, weekly and monthly management reports covering order creation and backlogs.
• Performed quality checks, distributed daily work, trained new joiners and supported the team as a subject matter expert.

Bachelor of Business - Business - St. Philomena College, Mangalore University (2009)

Pre-University - SBRR Mahajana College, Mysore (2006)

S.S.L.C. - St. Mary's Convent, Coorg (2004)