Shamshuddin Ibrahim Shaikh

Branch Service Manager

MumbaiMember since August 1, 2026

LeadershipCustomer serviceOperational efficiencyDecision makingPerformance monitoringStaff developmentConflict resolutionRevenue growthKey Performance Indicators

About

Accomplished and driven Branch Service manager with experience coordinating operational and Service activities in various consumer durable industries. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting an impressive track record of working closely with other departments such as sales/quality/product management and commercial to assist the smooth operational running of a company.

Right now, looking for a relevant position with a high-profile and exciting employer who will appreciate my skills, experience and hard work.

Branch Service

Manager with strong leadership in operational efficiency, customer service, and staff development to enhance performance and compliance. Experienced in decision making, conflict resolution, and monitoring key performance indicators to drive revenue growth. Focused on fostering team success and implementing strategic solutions for sustainable business expansion.

Branch Service

Manager with expertise in optimizing HVAC service delivery, team leadership, and enhancing customer satisfaction. Skilled in operational efficiency, performance monitoring, and strategic resource allocation to drive revenue growth and service quality. Committed to fostering innovation and continuous improvement to achieve sustained business success.

Branch Service

Manager with extensive experience in operational efficiency, compliance management, and team leadership to enhance service delivery and customer satisfaction. Proficient in performance monitoring, resource optimization, and staff development to drive consistent quality and reduce risks. Focused on leveraging strategic decision-making and continuous improvement to support organizational growth and operational excellence.

Experience

Branch Service Manager - General HVAC India Pvt Ltd - Mumbai Thane Goa

(2026-03)

Directed daily branch operations to ensure efficient service delivery and maintain high customer satisfaction levels.
Established safety and compliance protocols to uphold regulatory standards and minimize operational risks.
Coordinated cross-functional teams to optimize workflow, improving process predictability and team productivity.
Implemented customer feedback mechanisms to enhance service quality and drive continuous improvement initiatives.
Prioritized resource allocation effectively to reduce operational costs while maintaining service reliability.

Assistant Manager - Panasonic Home & Life Solution Pvt Ltd - Entire West Region

(2025-02 - 2025-10)

Directed daily operations to maintain high standards of quality and compliance, ensuring consistent service delivery and regulatory adherence.
Coordinated cross-functional teams to optimize workflow efficiency, improving task completion time and resource allocation.
Implemented customer service protocols that enhanced client satisfaction and strengthened repeat business.
Monitored inventory levels and procurement processes to reduce waste and improve cost management.
Developed training initiatives that increased team competency and promoted adherence to safety regulations.

Assistant manager - TATA Croma - Mumbai

(2022-08 - 2025-02)

Coordinated daily team activities to ensure operational efficiency and maintain service quality standards.
Monitored compliance with safety protocols to minimize workplace incidents and sustain a secure environment.
Optimized inventory management processes to reduce stock discrepancies and improve supply availability.
Directed customer service initiatives to enhance satisfaction and resolve issues promptly.
Implemented staff training programs to improve performance consistency and foster skill development.

Assistant Manager - Samsung India Electronics PVT LTD - Mumbai

(2021-08 - 2022-08)

Directed daily operations to maintain high service standards, improving overall customer satisfaction and streamlining team workflows.
Enforced safety protocols and compliance standards, ensuring a secure environment and reducing workplace incidents.
Collaborated with cross-functional teams to optimize resource allocation, enhancing productivity and minimizing operational bottlenecks.
Implemented quality control measures to uphold product standards, resulting in consistent output and reduced rework.
Coordinated staff training programs to develop skills and increase team efficiency, supporting organizational growth objectives.

Assistant Manager - RELIANCE RETAIL LTD (RESQ) - Mumbai MP & CG

(2018-07 - 2021-08)

Directed daily team operations to maintain high-quality service standards, ensuring consistent customer satisfaction and efficient workflow.
Implemented safety protocols to uphold compliance with regulatory requirements, minimizing workplace incidents and promoting a secure environment.
Coordinated cross-departmental communication to streamline processes, improving operational efficiency and reducing task redundancies.
Optimized inventory management practices to prevent stock discrepancies, supporting accurate supply levels and cost control.
Developed staff training initiatives to enhance team skills, increasing productivity and fostering professional growth.
Monitored performance metrics to identify areas for improvement, driving continuous enhancement of service delivery.
Resolved customer escalations promptly, maintaining positive client relationships and protecting brand reputation.

Assistant Manager - VIDEOCON INDUSTRIAL LTD - Mumbai

(2016-09 - 2018-07)

Directed daily service operations to ensure timely delivery and improved customer satisfaction across the area.
Established safety protocols and compliance standards that reduced operational risks and enhanced workforce protection.
Coordinated cross-functional teams to optimize resource allocation and increase overall service efficiency.
Implemented quality control measures to maintain service reliability and minimize rework or delays.
Aligned service schedules with customer demand patterns, improving responsiveness and reducing downtime.
Prioritized issue resolution workflows to accelerate time-to-resolution and elevate customer experience.
Monitored performance metrics to identify improvement opportunities and support continuous process optimization.

Assistant Manager - LLOYD ELECTRICAL & ENGINEERING LTD - Mumbai

(2015-02 - 2016-06)

Directed daily operations to maintain high service standards and improve team productivity, resulting in enhanced customer satisfaction.
Coordinated staff schedules and task assignments to optimize workflow efficiency and reduce operational delays.
Monitored compliance with safety and quality regulations to ensure a secure environment and uphold company standards.
Implemented process improvements that streamlined inventory management, minimizing stock discrepancies and increasing accuracy.
Collaborated with cross-functional teams to resolve customer issues promptly, improving overall service responsiveness.
Analyzed performance metrics to identify areas for improvement and align team goals with organizational objectives.

Supervisor - SHREE SIDDHIVINAYAK ENTERPRISES - Mumbai

(2012-11 - 2014-12)

Directed daily team operations to maintain high productivity levels and ensure adherence to quality standards.
Coordinated safety protocols and compliance measures to reduce workplace incidents and promote a secure environment.
Optimized scheduling and resource allocation to improve workflow efficiency and minimize downtime.
Facilitated communication between departments to align objectives and enhance overall customer satisfaction.
Implemented performance monitoring systems that increased accountability and supported continuous team development.