Sohel Dudhwala

Branch Operations and Service Manager

Talent

Ahmedabad, Bavla, SanandMember since August 10, 2026

Strong team leadingExcellent communication and interpersonal skillsAbility to understand client's needs and give appropriate adviceQuick learnerDetail orientedAnalytical thought and solve complex problemsManaging Portfolio of HNI clientsSelling Banking Product

Hire this person

Send a job offer directly to this candidate

Strong team leadingExcellent communication and interpersonal skillsAbility to understand client's needs and give appropriate adviceQuick learnerDetail oriented

About

To work in an organization which can provide good exposure, the opportunity to learn at every step and can exploit my potential fully and achieve speedy growth and accomplish organizational growth.

Experience

Branch Operations and Service Manager - AU SMALL FINANCE BANK

(2026-02)

Manage Compliance and resolved complaints
Fortnightly verification of cash and deliverables
Manage the branch budget and ensure cost effectiveness
Authorization cash, RTGS/NEFT related transaction
Managing Re-kyc of the Customer and due diligence
KYC/AML filtering, Audit reconciliations and Regulatory reporting

Deputy Branch Manager - ICICI BANK LTD

(2023-02)

Interact with the customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Fortnightly verification of cash and deliverables
Managing Compliance of the branch and organization
Authorization cash, RTGS/NEFT related transaction
Managing Re-kyc of the Customer and due diligence
Maintaining NPS of the branch

Branch Relationship Officer -Deputy Manager - AXIS BANK LTD

(2021-09 - 2023-01)

Interact with the customers to provide information in response to inquiries about products and services and to handle and resolve complaints. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

Authorization cash, RTGS/NEFT related transaction
Fortnightly verification of cash and deliverables
Managing Re-kyc of the Customer and strongly follow the compliance of the organization
Due diligence and verification of CTS cheques
Also maintaining Portfolio of the customer of HNI client
Strongly contributing in selling of Banking products like CASA, Insurance, Assets, Fd and General insurance

Personal Banker -Assistant Manager - HDFC BANK LTD

(2015-04 - 2021-08)

Handling customer service desk and solving customer inquiries, complaints and questions
Exceptional ability to work without direction and daily supervision
Strongly contributing in lead generation for other business channels like Insurance, CASA, Assets
Handling the Retail Forex Transactions like Outward remittance, Inward remittance Forex Cards
Having experience of managing RTGS/NEFT, fund transfer, DD/MC, TDS Challans
Managed KYC, Form processing, Instruction processing and Savings Account form processing