Shanel Jacinto
Front Office Associate
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About
Experienced and customer focused front desk associate with a strong background in hotel hospitality, guest relations and administrative support. Skilled in managing check-ins and check-outs, handling cash, guest inquires, resolving complaints and delivering exceptional customer service in fast-paced environments, flexible at working in a diverse environmental structure and maintaining a professional attitude under pressure and ensuring a positive guest experience feedback.
Experience
Hospitality Internship - Intercontinental Marine Drive - Mumbai
(2022-11 - 2023-03)
Front Office Associate - Trident Nariman Point - Mumbai
(2024-06-15 - 2025-02-07)
Front Office Associate - TAJ Santacruz - Mumbai
(2025-02-10)
Education
SSC - St. Joseph's High School (2019) Juhu
HSC - Maniben Nanavati Women's College (2021)
Graduation - St. Andrews College (2025)
