Shankar Prasad M
Service delivery Lead
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About
Service Delivery Lead with 2.5+ years of experience in AWS Cloud
Operations, IT Service Management (ITSM), Cloud Governance, and
FinOps across Banking, FinTech, and Enterprise Managed Services.
Currently leading delivery for 6+ enterprise accounts and 40+ SMB clients at Rapyder Cloud Solutions, Bengaluru. Promoted within 18
months and recognised with 3 Game Changer Awards. AWS Certified
SysOps Administrator with hands-on expertise in incident management,
SLA governance, cloud cost optimisation, and reporting automation using Python, VBA, and Power BI.
Experience
- Service Delivery Lead — Rapyder Cloud Solutions, Bengaluru
Jan 2024 – Present
Managing IT service delivery across 6+ enterprise and 40+ SMB accounts
AWS cloud operations, FinOps, SLA governance, P1/P2 incident management
Promoted from Service Delivery Executive to Lead within 18 months
- Sales Development Manager — HDFC Life Insurance
May 2022 – Nov 2022
Managed insurance client portfolio, policy servicing and renewals
Client relationship management and stakeholder coordination
- Data Analyst Intern — Tans Neuron Technologies
Aug 2022 – Feb 2023
Python and Power BI data pipelines, VBA reporting automation
Reduced manual processing by 50%
Education
B.E. – Civil Engineering
Kalpataru Institute of Engineering, Karnataka — 2018–2021
Diploma in Engineering
C.I.T Polytechnic, Tumkur, Karnataka — 2015–2018
