Amarnath B

My name is Amarnath B from Bangalore.

I worked in Syniverse Technologies from February 2010 to March 2022 in Bangalore and I have 12+ years experience in the Application Production Support area.

I have been involved in handling Telecom service providers Vodafone India, Reliance Jio circle teams and handled their issues.

My core functional areas are as below:

Application Operations Management Professional with experience in Product Support/Technical Support, Planning and Implementing a broad range of technology optimization, operational excellence, and cost optimization initiatives.

Led diverse, multi-cultural, cross-functional teams to support highly available production environments for global Telecom operators, Tier-1 customers and enterprises.

Established managed services and service delivery, Incident Management, Root Cause Analysis, Change Management, SLA Management, Service Level Monitoring, Capacity planning, Automation, disaster recovery setup.

I am a AWS Certified Cloud Practitioner.

I am an immediate joiner.

Regards,

Amarnath B

LEAD SYSTEM ENGINEER (2016 – March 2022);

ASSOCIATE LEAD SYSTEM ENGINEER (2013–2016);

ASSISTANT MANAGER – Production Support (2010–2012)

 Key Clients: Vodafone India, IDEA Cellular, and BSNL, Reliance Jio

 Monitor the production environments for all assigned applications, work to resolve system amends, and following established escalation procedures as required.

 Perform Daily Health checks and report the status of all production environments with assessment

 Conduct reviews of application release notes to identify potential problems prior to release of software in the production environment.

 BMC Remedy Swift TSG Ticket Resolution – 2nd level support.

 Application monitoring and alarming, including Filesystem checks.

 Assist and provide advice to junior engineers ensuring that department best practices are followed.

 Prepare documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.

 Assist in the gathering of metrics to track and the reporting of performance trends for all assigned applications

 Provide technical expertise and system knowledge to Production Support personnel efforts, as it relates to customers, problems, issues and concerns.

 Assist in reviewing and refining user requirements for systems development and maintenance projects.

 Provide input and feedback to Product Development in the form of TSG tickets to resolve customer problems, application issues, and concerns that require production program changes.

 Participate in the bi-annual Disaster Recovery tests.

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 Install and upgrade company application software.

 Spearhead efforts for ensuring smooth TAP files processing – monitor alarms and SLA; and analyse

GSM defined errors o Recommended solutions for resolving IOT, exchange rate, tax rate, and CAMEL errors for normalising call records and generating additional revenue for employer

 Manage on-boarding of new customers – verify GSM/GPRS roaming agreements and configure production system with customer-specific application parameters

 Monitor batch chain processes, ensuring 24x7 operations of CHS systems

 Collaborate with engineering teams in the implementation of lifecycle infrastructure solutions and documentation operations o Prepare MOP - Method of Procedure for performing the steps during a CRQ downtime o Send Customer Notification prior to Scheduled Maintenance / Incidents of Clearing House Systems o Designated to Peer Review and Approve MOP for collaborating teams o Shipment of executables into Production environment post confirmation from Release team o Working knowledge of handling Disaster Recovery in Bangalore site and Business Continuity Process o Collaborate with DevOps team and Shipment team for new releases and troubleshooting o Familiar with Change Management Approval from Command Centre, Change Request execution.

Post-Graduate Diploma in Cyber Law and Cyber Forensics - PGDCLCF, NLSIU, 2021, Bangalore.

B.E.: Bachelor of Engineering ~ Computer Science (1993)

M.S. Ramaiah Institute of Technology – Bangalore University, Bengaluru