Shanmugam R

Detail-oriented and metrics-driven Quick-Commerce Operations Professional with over 1 year of hands-on dark store leadership experience as an Emergency Response Team (ERT) Executive at Blinkit. Proven expertise in dark store safety compliance, stock auditing, SLA dispatch optimization, and inventory damage control. Combines technical expertise with business administration training.

Seeking an Assistant Store Manager / Hub Incharge role to streamline fulfillment workflows and drive operational efficiency.

Emergency Response Team (ERT) Executive / Care Captain at Blinkit (2025-07 – Present)

• Operational Safety & Compliance: Supervise shift compliance, emergency protocols, and operational safety for a high-velocity dark store processing high-volume rapid delivery orders daily.
• SLA & Bottleneck Resolution: Collaborate with store management to analyze dispatch timelines and eliminate picking-line friction, sustaining target order fulfillment SLAs.
• Inventory Control & Shrinkage Reduction: Conduct physical and digital stock audits across FMCG and fresh-food categories, tracking damaged goods and minimizing shrinkage.
• Rider & Ground Staff Coordination: Direct rider dispatches, enforce facility transit rules, and dynamically allocate ground-staff tasks during peak order surges.
• Facility & Systems Management: Maintain digital registers, store checklists, equipment logs, and power-backup reliability to support uninterrupted hub operations.

Diploma in Civil Draughtsman – Government Diploma College, Guindy (2021)