Shanmugaraj N
Kitchen Operations Manager
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About
Dynamic and results-driven professional with extensive experience in facility, F&B, and hospitality operations. Adept at optimizing processes, ensuring compliance with standards, and enhancing customer satisfaction. Skilled in team management, operational planning, and client relationship management.
Experience
Kitchen Operations Manager - Chettinad Education Services
(2025-06)
- Oversaw kitchen operations across multiple facilities ensuring hygiene, safety, and food quality.
- Coordinated with chefs and procurement teams for menu planning and vendor management.
- Implemented SOPs for kitchen workflow, staff hygiene, and equipment maintenance.
- Supervised kitchen staff and ensured compliance with FSSAI and safety norms.
- Managed budgeting, billing, and manpower scheduling for smooth service delivery.
- Conducted regular audits and training to maintain service excellence.
Food & Beverage Unit Manager - Compass Group India Limited
(2022-07 - 2025-05)
- Collaborate with Executive Chef and Catering Manager for menu planning and food quality improvement.
- Develop creative promotional activities to boost sales such as happy hours and events.
- Ensure timely, consistent food preparation and service with strict adherence to SOPs.
- Handle customer complaints professionally and courteously.
- Monitor opening and closing operations, inventory, and staff training to maintain standards.
Assistant Manager – Member Experience - Valorah Resorts and Holidays
(2021-09 - 2022-03)
- Supervised customer service representatives and monitored call performance.
- Resolved member issues promptly, maintaining service quality and satisfaction.
- Handled payment processing, refunds, and vendor coordination.
- Promoted company services through social media and customer engagement.
Assistant Client Partner - Access Healthcare
(2021-04 - 2021-09)
- Responded to inbound calls regarding plan benefits and claim status.
- Documented and tracked inquiries ensuring timely resolution.
- Researched and resolved participant issues effectively.
Senior Executive - Club Mahindra, Chennai - Chennai
(2017-12 - 2020-01)
- Handled customer queries via calls and emails ensuring satisfaction.
- Resolved escalations and managed ASF collections and upgradations.
- Handled IAP and Zest cases and promoted services on social media.
Area Manager - Café Coffee Day
(2017-04 - 2017-11)
- Led a team to ensure customer satisfaction and operational efficiency.
- Conducted performance evaluations and team coaching.
- Implemented store audits and performance improvement strategies.
- Recruited and developed a high-performing team.
Education
B.Sc - Hotel Administration - Institute of Hotel Management, Chennai
HSC - St. Mary's Matriculation Hr. Sec. School, Chennai (2013 - 2014)
SSLC - St. Mary's Matriculation Hr. Sec. School, Chennai (2011 - 2012)
