Sharath Nalla

Customer Support and Operations professional with 9+ years of experience in customer service, voice and chat support, issue resolution, escalation management, and operational excellence. Experienced in supporting domestic and international customers, meeting SLA targets, handling high-volume customer interactions, and collaborating with cross-functional teams. Strong communication, problem-solving, and customer experience skills with experience in fast-paced environments including Amazon.

Customer Service Associate at Amazon

• Provided voice and chat support to domestic and international customers.
• Resolved customer issues while maintaining SLA and quality standards.
• Handled customer inquiries, account concerns, service requests, and operational support tasks.
• Managed escalations and coordinated with internal teams for timely resolution.
• Maintained accurate documentation, case records, and reports using internal systems.
• Followed SOPs, compliance requirements, and operational procedures to ensure service excellence.
• Delivered a positive customer experience through effective communication and problem-solving.

Sales & Marketing Executive

• Managed customer interactions and addressed service-related concerns.
• Maintained customer records, reports, and daily activity tracking.
• Built strong customer relationships and improved satisfaction levels.
• Supported business operations and service performance goals.
• Coordinated with stakeholders to ensure smooth workflow execution.

Bachelor's Degree – JSMIES College, JNTUH

Intermediate – Sri Vyshnavi Junior College

SSC – LMH School