Sharmi R

Results-driven MIS & Operations Executive with experience in MIS reporting, operational coordination, retailer and mechanic scheme management, and data validation. Skilled in Advanced Excel, Power BI, SQL, CRM operations, and business reporting with strong analytical and problem-solving abilities. Proven expertise in preparing management reports, handling large-scale operational data, supporting ₹3 crore+ incentive payout processes, and coordinating with cross-functional teams to improve operational efficiency and business decision-making.

Business Development Support Executive at C.R.I Pumps (2025-04 – Present)

• Manage end-to-end retailer and mechanic scheme operations including registration, approvals, data validation, payout coordination, and compliance tracking.
• Handle bulk uploads, master data management, and data validation activities using SFA and DMS platforms to ensure operational accuracy.
• Prepare and maintain daily, weekly, and monthly MIS reports and dashboards for management reviews, business tracking, KPI monitoring, and performance analysis.
• Develop dashboards and performance trackers using Excel and Power BI to improve visibility of scheme performance, dealer participation, and operational reporting efficiency.
• Coordinate retailer and mechanic incentive payouts exceeding ₹3 crore while ensuring accurate validation, compliance, and timely processing across large-scale operational activities.
• Work closely with branch, zonal, and head office teams to ensure smooth execution of operational activities and business schemes.
• Maintain audit-ready documentation, compliance records, structured reports, and operational process logs.
• Create onboarding materials, SOPs, training presentations, and process documents for employees and stakeholders.
• Conduct virtual training sessions and share SOPs, training materials, and operational updates to improve process awareness and execution efficiency.
• Monitor scheme execution and coordinate with retailers, mechanics, and internal teams to resolve operational queries, ensure timely approvals, and maintain smooth process execution.

Intern at Net Link Solutions India Pvt Ltd (2024-05 – 2024-06)

• Assisted in IT operations, software testing, documentation, and data management activities.
• Supported issue reporting, troubleshooting, and project coordination tasks.
• Coordinated with teams for documentation management and client communication support.

M.Sc in Computer Science – Dr. N.G.P Arts & Science College (2025)

B.Sc in Computer Science – Avinashilingam Institute (2023)