Sharvan Kumar

Manage end-to-end returns, claims, and RTO operations for a D2C/B2C brand.

Resolve damaged, lost, and misrouted shipment claims by coordinating with courier partners, minimizing losses, and improving recovery.

Claim Manager at Redroom Technology Pvt. Ltd. (Brand: Sanfe, D2C) (2026-06 – Present)

• Own end-to-end claims, return parcel, and RTO management for a D2C brand, from courier handover through QC and restock.
• Resolve damaged, lost, and misrouted shipment claims by coordinating with courier partners, minimizing losses and improving recovery.
• Reconcile returned inventory against disputed shipments to close gaps between warehouse, logistics, and finance records.
• Monitor warehouse return workflows and drive improvements that reduce claim closure turnaround time (TAT).
• Build claim trackers and MIS reports in MS Excel (VLOOKUP, Pivot Tables) for visibility into claims, losses, and recoveries.

Claims Executive – E-commerce at Campus Activewear Ltd. (via Executive Protection Force Pvt. Ltd.) (2024-09 – 2026-06)

• Managed Seller Protection Fund (SPF) and SAFE-T claims across 9+ marketplaces, achieving a 95%+ dispute resolution rate.
• Processed 200+ bad-pair return claims daily while maintaining zero backlog and on-time submissions.
• Raised Unhappy Claims on Flipkart for claims rejected or settled below 70% of value, securing re-approvals and recovering additional losses.
• Filed SAFE-T and SPF claims to recover losses from damaged, swapped, or tampered returns.
• Built photo/video evidence libraries and monthly settlement reports in MS Excel, enabling faster approvals.

Bachelor of Arts (B.A.) – Delhi University, Delhi, India (2026)

Advanced Diploma in Computer Application (ADCA)

Senior Secondary (Class XII) – CBSE

Secondary (Class X) – CBSE