D2C Operations Project at Charavi Studio (2026 – 2026)
Project engagement
- Worked inside a lean D2C clothing business across order management, fulfilment coordination, dispatch and day-to-day execution.
- Worked with Shopify-linked e-commerce workflows, Excel order tracking and Delhivery dispatch operations across ~50–60 orders/day.
- Examined operational friction behind an approximately 30–35% RTO rate, connecting fulfilment issues to customer experience and order flow.
Consultant, Retention & Support at Adobe (DIN) (2026-02 – 2026-04)
- Achieved $3,835 in revenue against a $3,000 target in a three-week cycle — 27% above target.
- Achieved 45% retention against a 40% target through consultative recommendations.
- Handled 15–20 customer interactions daily, identifying upsell and cross-sell opportunities.
Senior Associate, Operations at WNS / Google (2024-08 – 2026-01)
- Managed 160–320 advertiser accounts per quarter and advised businesses on campaign performance and growth priorities.
- Conducted 8–10 weekly consultations with advertisers managing budgets above $1,800/day.
- Advised on bidding, budget allocation and campaign structure, linking performance recommendations to commercial goals.
Operations at Genpact (2021 – 2023)
- Handled claims workflows with 85–95%+ accuracy using Excel/reporting tools and internal coordination to maintain process efficiency.
Operations at Bank of America
- Supported transaction workflows through structured process checks and internal coordination, building a foundation in financial operations.
