Sheikh Faiz

Results-driven banking professional with 4+ years of experience across Mortgage Processing, Credit Card Operations, and Retail Banking at ICICI Bank. Salesforce Certified with strong CRM, customer handling, and service workflow exposure.

Senior Officer - I – Process India Pvt Ltd. (ICICI Bank) - Indore, M.P

(2020-12 - 2025-05)

• Provide education to clients on banking products and financial services.
• Introduced banking, loan, and credit card products to customers and provided recommendations based on financial needs.
• Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
• Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information.
• Support new customers in opening checking and saving accounts and applying for mortgage loans, including reviewing client financial documentation and transactions
• Establish small and medium-sized business account and collaborate with home lenders and financial advisors to provide support for all customer financial needs
• Handled multiple accounts at the same time at a high volume level.

BE - Electrical Engineering - SYSITS, RGPV BHOPAL (2015 - 2019)

High Secondary (2014 - 2015)

High School (2012 - 2013)