Asha Raj
Mortgage Operations and Banking Professional
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About
Results-driven Mortgage Operations and Banking Professional with 7+ years of experience in US Mortgage Loan Processing, Title Curative, Banking Operations, and Customer Relationship Management. Expertise in mortgage documentation review, title examination, compliance verification, and stakeholder management. Proven track record of delivering high-quality results while consistently meeting SLA and regulatory requirements.
Experience
Senior Analyst – Title Curative - MODER SOLUTIONS INDIA PVT. LTD. - Bengaluru, India
(2024-07 - 2026-06)
- Reviewed title commitments, CPLs, deeds, tax documents, appraisal reports, and other title-related documents for residential mortgage transactions.
- Identified title defects, missing documents, and discrepancies that could delay loan closing.
- Coordinated with title companies, attorneys, lenders, and internal teams to resolve title issues before closing.
- Verified borrower information, property details, vesting, legal descriptions, and ownership records.
- Cleared title conditions and updated loan files after successful resolution of curative issues.
- Ensured all title documents complied with lender and underwriting guidelines.
- Maintained accurate records and tracked curative requests to meet TAT and quality targets.
- Performed quality checks to ensure loan files were complete and ready for closing.
- Supported smooth loan closings by resolving title-related issues within established SLAs.
Senior Analyst – Loan Processor - ARCHWELL SOLUTIONS LTD. - Bengaluru
(2022-03 - 2023-03)
- Managed end-to-end US mortgage loan processing.
- Reviewed borrower income, credit, asset, and property documents.
- Coordinated with underwriters and loan officers for approvals.
- Maintained compliance with investor and regulatory guidelines.
- Achieved quality and turnaround time targets consistently.
Loan Processor - FIRSTSOURCE SOLUTIONS LTD. - Bengaluru
(2020-08 - 2022-03)
- Processed mortgage loan applications from origination to closing.
- Verified borrower documentation and financial records.
- Collaborated with underwriting teams to expedite approvals.
- Ensured quality standards and customer satisfaction.
- Managed high-volume loan files with accuracy.
Digital Advisor (Chat Support) - 24/7 - Bengaluru
(2018-09 - 2020-03)
- Delivered customer support through chat channels.
- Resolved customer concerns efficiently.
- Maintained accurate customer records.
- Escalated critical cases for timely resolution.
Associate – Business Loans - KOTAK MAHINDRA BANK - Bengaluru
(2016-11 - 2017-09)
- Managed business loan portfolios.
- Assisted customers with lending solutions.
- Promoted top-up loan products.
- Maintained customer documentation and records.
Education
Bachelor of Commerce - B.Com - Indian Academy Degree College (2016)
12th Standard - Jyothi PU College (2013)
10th Standard - Nirmala Girls High School (2010)
