Shekhar Singh

Support-focused IT professional with 3 years of experience in Monitoring, ticket handling and QA of submitted tickets. Good understanding of SQL and MS Excel. Skilled in process documentation, client communication and delivering efficient solutions to streamline operations and improve productivity.

System Engineer at TietoEvry (2022-01 – Present)

• Performed Quality Assurance (QA) by reviewing submitted tickets to ensure data accuracy, completeness, and compliance with SOP.
• Worked with SQL Server Management Studio (SSMS) to execute and manage SQL queries across multiple client servers.
• Managed and Executed SQL-based processes, extracted relevant data from databases, validated results, and delivered reports to clients within defined timelines.
• Coordinated with clients regarding reported issues, project requirements, and operational updates.
• Independently supported Knowledge Transfer (KT) activities during project transition and communicated project processes and requirements to the client.
• Maintained and updated support documentation, knowledge base articles, SOPs.

IT Analyst Trainee at KPMG (2022-01 – 2022-06)

• Gained exposure to cybersecurity risks, cyber incidents, and their potential impact on business operations.
• Developed a foundational understanding of computer networking and cybersecurity concepts through IT audit and cybersecurity training.
• Supported day-to-day activities related to IT audit engagements for various clients.

BE in ECE – Chandigarh University (2018-2022)