Davinder Singh
CUSTOMER SUPPORT & OPERATIONS SPECIALIST
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About
Customer Support Specialist with 2+ experience in chat, email, and voice support, skilled in guiding users through processes and resolving issues in a clear and user-friendly manner. Experienced in handling account, billing, and technical queries while maintaining high accuracy in documentation. Strong ability to explain complex steps simply and help users achieve their goals through structured guidance. Seeking a remote SaaS support role.
Experience
Customer Care Executive (SME) at Alorica - Lenovo (2025-03 – Present)
- Provided support via voice, chat, and email, ensuring accurate and timely resolutions.
- Handled refunds and financial transactions for consumer and business customers.
- Managed escalations and complex cases with strong attention to detail.
- Handled sensitive customer and financial data with accuracy and confidentiality.
- Guided customers step-by-step in resolving issues and navigating processes effectively.
- Supported new agents during nesting with real-time guidance and quality feedback.
- Maintained high levels of accuracy while handling customer accounts in a fast-paced environment.
- Handled customer account verification and data validation during service interactions
Customer Care Executive at Teleperformance - SiriusXM (2023-04 – 2024-02)
- Handled inbound customers voice and chat interactions with focus on customer retention and subscription management.
- Reduced cancellations through effective communication and negotiation.
- Explained billing and plans in a clear and simple manner.
- Maintained accurate CRM documentation.
Stock Operator at ACS World (Merchant Bank) (2022 – 2023)
- Executed buy and sell orders for clients with high accuracy
- Assisted clients with Demat account opening and onboarding processes.
- Performed KYC verification and ensured completeness of client documentation.
- Validated customer details and ensured compliance with onboarding procedures.
- Handled client funds and financial data with confidentiality.
Freight Broker B2B at Unifiy Logistics Solutions (2024 – 2025)
- Managed shipments between business clients and carriers.
- Negotiated rates and handled load bookings efficiently.
- Resolved operational issues through client communication and coordination.
- Performed onboarding verification checks for carriers, including insurance and documentation validation.
- Ensured accuracy and completeness of compliance-related documents before onboarding.
Education
Higher Secondary Education in Science Stream – PCM (2018)
